While this is different for every business, for us it was the tracking, reporting, and content management that offered us what we needed initially. We also needed the flexibility of integrating telephony services later on. We also liked that we could add additional seat licenses as the usage grew over time. In addition, once we decided to use Adobe Connect with our LMS, we found it to integrate well with our other technologies and processes.
With a well thought out strategy for usage implementation, and a detailed strategy for content development/delivery, Connect works well for HR and Education. Connect is highly feature rich. In many ways you are limited only by the desktop development tools and your design talent. Between HD video and PowerPoint content with audio, the range of content delivery and tracking is very wide. Through much research and testing, we were able to integrate Adobe Connect with our LMS for auto-creation of course sections and meetings. So, it is possible to customize the implementation.
The respresent, students, faculty, and staff. They use it for training, education, instructional design, and meetings. From higher education implementations in the classroom to compliance training from HR.
I believe it to offer a wide all the features that an organization needs to track and manage in regards organizational training and education. It also has the right features that support instructional design and instructional strategies. Through good design, the rich interactive features (video/audio/chat) improve the student and employee learning experience considerably.
Yes - We work in agile, so we had various "spikes" in order to test the implementation and integration in our development environment. We then, did several iterations of implementations and tests. We then moved to a pilot testing phase, that also includes training.