Adobe Customer Journey Analytics Review
October 03, 2025

Adobe Customer Journey Analytics Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Customer Journey Analytics

We use AEP, Target, and Adobe Customer Journey Analytics in every day practices. Primarily I use Adobe Target which has many great qualities along with a lot of flaws. The greatest being how slow the overall system is. It takes forever to load literally anything. Another flaw is when trying to select anything on the website to edit, it doesn't ever work properly and results in a lot of trial and error. It can get very frustrating.

Pros

  • Being able to edit a small section of the website without changing the entire website

Cons

  • Being able to better compare segments
  • We are able to see the exact monetary value each campaign has had because of Adobe Customer Journey Analytics tracking
Adobe Customer Journey Analytics does a very good job at pulling all the data in real-time.
It is quirky but very easy to use once you understand the basics.

Do you think Adobe Customer Journey Analytics delivers good value for the price?

Not sure

Are you happy with Adobe Customer Journey Analytics's feature set?

Yes

Did Adobe Customer Journey Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Customer Journey Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Customer Journey Analytics again?

Yes

Adobe Customer Journey Analytics is very well suited for the quick access to data. With Adobe Customer Journey Analytics, you are able to pull loads of data in seconds that way you can get an answer to the stakeholders of your company that much faster. I will say that Adobe Customer Journey Analytics has a wide variety of visuals, but could always use more.

Comments

More Reviews of Adobe Customer Journey Analytics

  1. Home
  2. Customer Journey Analytics Software
  3. Adobe Customer Journey Analytics Reviews
  4. User Review of Adobe Customer Journey Analytics