AdobeSign was our solution to 2020
January 08, 2021

AdobeSign was our solution to 2020

Angela Leone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Adobe Sign is utilized across our whole organization, but managed in one department. We initially started using Adobe Sign two years ago to obtain nationwide clients in a multi-district litigation. In March 2020, when remote work became necessary, we began to use Adobe Sign for everything. At this point - our clients are signing almost all of their case related forms/documents/contracts through Adobe Sign.
  • Adobe Sign is user friendly for our clients on desktop and mobile. This is important - our clients come from all over the country - different economic statuses and education backgrounds. These forms need to be easy to use and they are, which has helped us onboard and retain hundreds of clients through this pandemic
  • Customer and Technical service is quick!
  • Form editing is a breeze - the editor is clear and concise and some forms can be created in a manner of seconds.
  • It should be easier to obtain a client's signature on a form and then go back into that form to add information.
  • Desired functionality: The ability to change document text in the form editor, not just fields and field attributes. This is a normal functionality in Adobe Acrobat DC, lets bring it to AdobeSign!
  • Positive impact: The ability to link signable forms on our website has allowed us to obtain and retain hundreds of clients in multiple multi-district litigations (MDLs), in addition to clients in our normal personal injury practice, that without Adobe Sign would have required thousands of man-hours to secure. We won't know for a few years what the ROI is because of the lengthy timeframe of litigation, but there's no question that Adobe Sign has helped us secure 100s more clients than we could have without it.
I'm always confident when contacting Adobe Sign tech support that I'm going to get an answer to my questions and it isn't going to take long.
On the back end, the dashboard is clear and concise. Love the feature that allows you to remind someone to sign a form that may have gotten lost in their inbox.

On the user end, mobile usability is top notch. Most of our clients find us online while browsing on their phones and AdobeSign mobile usability has played a big part in our securing clients.
We use Adobe Sign predominantly for client sign-up documents - initial paperwork that establishes an attorney-client relationship and allows us to take the first steps on behalf of our clients in a legal claim. Additionally, throughout the pandemic, we've been able to use the platform for other forms and contracts for local clients in quarantine and attorneys/staff working remotely.

Do you think Adobe Acrobat Sign delivers good value for the price?


Are you happy with Adobe Acrobat Sign's feature set?


Did Adobe Acrobat Sign live up to sales and marketing promises?


Did implementation of Adobe Acrobat Sign go as expected?


Would you buy Adobe Acrobat Sign again?


Well suited for:
  • remote form/document approval
  • remote signatures
  • real estate agreements
  • contracts
  • online onboarding of clients

Not (yet) well-suited for: pre-made forms requiring multiple signers. These are more complicated to set-up and require email addresses to be pre-set in the backend. This makes it impossible for spouses to sign the same form at the same time.