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Adobe Sign Review from the perspective of a sales director in an IT services company
January 20, 2021

Adobe Sign Review from the perspective of a sales director in an IT services company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We utilize Adobe Sign to help automate contract and agreement signature and execution for our Managed IT Services offerings. The single biggest pain point Adobe Sign alleviated was streamlining and automating the document signature flow and to that end, it's been a game-changer for our organization. The built-in reminders and ability to be able to track signature progress is a big win.
  • Simple & intuitive user interface.
  • Powerful tools to create signable documents.
  • Good set of reminder tools to promote document signature.
  • Difficult to completely delete or remove a signed document.
  • Service availability has been an issue from time to time.
  • Sometimes Adobe Sign Emails get caught in SPAM.
  • Streamlined document signing.
  • Enabled business processes to move faster.
  • Ensured agreement compliance.
Support is largely through email, which can extend resolution times.
Adobe Sign is extremely easy to use, very little training is required due to the intuitive user interface and design. Creating signable documents, adding signers and recipients is also very easy. Searching for signed documents is also relatively easy but could be improved as the default only loads recently signed documents.
Adobe Sign plays a critical role in our new customer acquisition and existing customer retention efforts. Primarily used for our Managed IT Services agreements and customers, this enables us to streamline the onboarding and execution of these agreements. We also utilize Adobe Sign for internal document signatures for authorizations and approvals.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

We have not used other products, however, in the initial evaluation against DocuSign Adobe Sign was more full-featured and priced more competitively than DocuSign.
Adobe Sign works very well in scenarios where multiple individuals from different departments or organizations need to sign a document in which a process or service is contingent. Adobe Sign also works well for internal document signature requirements. Adobe Sign does not excel as a document management system where document organization and storage is a necessity.