Review of Adobe T&T
Updated June 02, 2014

Review of Adobe T&T

Varun Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Adobe Marketing Cloud

Modules Used

  • Target
  • Omniture
  • Photoshop

Overall Satisfaction with Adobe Test and Target

We used Adobe Test and Target for marketing activity. For different types of offers for geographically divided customers we addressed using Adobe Test and Target. It was used by our Information Technology department. We had a marketing team who wanted to maximize business and provide offers and special coupons to their customers. For this requirement we used Adobe Test and Target.
  • A/B testing
  • Rules-based targeting
  • Recommendations and cross-selling
  • Search-driven merchandising
  • Automated behavioral targeting and Multivariate testing
  • Need to make it more user friendly.
  • It is an expensive tool so sometimes if it is not useful to attract customers then it is expensive for a company budget. So you need to minimize license fees for small and start up businesses.
  • Maxymiser,Monetate,Optimizely
License fees and maintenance are the main factors.
It needs to improve for the healthcare and technology services domain.

Adobe Test and Target Support

Because it provides rich features for analytics and marketing of product and services.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
During my engagement for Adobe T&T product with Adobe guys , they were providing better details to properly fit product to get maximum use.