Overall Satisfaction with ADP SmartCompliance
We use ADP SmartCompliance for Payroll Tax and Garnishments, and only by the payroll department. We did garnishments manually, and payroll tax utilized Master Tax prior to ADP. ADP is less work and more accurate than Master Tax.
- Taxes are paid to the correct agency, on time.
- Payroll Tax notices are less work and resolved timely.
- Annual reconciliations are done with little or no effort.
- The local tax for Jefferson County KY. School District should have it's own stand-alone code to better match our payroll system.
- Some tax notices are mislabeled, a notice for Attalla, AL was labeled as Federal.
- To resolve Quarter issues/errors the website makes you start from the beginning for each company, it should allow you to just keep working on the following issues without making you start from the beginning after each issue is resolved.
- It takes fewer employees and is more accurate than anything we have used in the past. Changes are easy to spot and apply to internal systems if needed.
- ADP will only do what you tell them to do, no more and no less. Someone needs to watch and make sure the communication is clear and precise so that everything is done correctly.
- I'm not sure
ADP is far superior
Using ADP SmartCompliance
8 - Payroll, Payroll tax, Garnishments
3 - IT support
- Payroll Tax
- Garnishments
- Learning
- Track tax notices
- I don't know
Evaluating ADP SmartCompliance and Competitors
Yes - MasterTax - ADP is more accurate and requires less time, effort, and resources
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Analyst Reports
- Third-party Reviews
I did not make the decision, but I did fully support the decision
I would do it all the same
ADP SmartCompliance Implementation
- Implemented in-house
Not sure - There was a lot of up front work to implement ADP accurately
- correct mapping of tax codes
- correct format of account numbers
ADP SmartCompliance Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure
no - fully meet expectations, but nothing extraordinary
Using ADP SmartCompliance
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Periodic files and daily tax deposits
- tax notices
- Quarter files