ADP SmartCompliance is fast, easy, and accurate for payroll tax.
Updated November 20, 2018

ADP SmartCompliance is fast, easy, and accurate for payroll tax.

Mitch Norby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP SmartCompliance

We use ADP SmartCompliance for Payroll Tax and Garnishments, and only by the payroll department. We did garnishments manually, and payroll tax utilized Master Tax prior to ADP. ADP is less work and more accurate than Master Tax.
  • Taxes are paid to the correct agency, on time.
  • Payroll Tax notices are less work and resolved timely.
  • Annual reconciliations are done with little or no effort.
  • The local tax for Jefferson County KY. School District should have it's own stand-alone code to better match our payroll system.
  • Some tax notices are mislabeled, a notice for Attalla, AL was labeled as Federal.
  • To resolve Quarter issues/errors the website makes you start from the beginning for each company, it should allow you to just keep working on the following issues without making you start from the beginning after each issue is resolved.
  • It takes fewer employees and is more accurate than anything we have used in the past. Changes are easy to spot and apply to internal systems if needed.
  • ADP will only do what you tell them to do, no more and no less. Someone needs to watch and make sure the communication is clear and precise so that everything is done correctly.
  • I'm not sure
For a large company Payroll Tax is much easier with SmartCompliance. Once the set up is done then everything can be uploaded to the website, and everything is on autopilot after that. Our garnishment team has some trouble with the system, but I don't do garnishments so I don't know why or what the problem is.

Using ADP SmartCompliance

8 - Payroll, Payroll tax, Garnishments
  • Payroll Tax
  • Garnishments
  • Learning
  • Track tax notices
I use ADP more often than anyone in our company, and it has saved a great deal of time, money, and effort in payroll tax.

Evaluating ADP SmartCompliance and Competitors

Yes - MasterTax - ADP is more accurate and requires less time, effort, and resources
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Analyst Reports
  • Third-party Reviews
I did not make the decision, but I did fully support the decision
I would do it all the same

ADP SmartCompliance Implementation

almost everything went smoothly, but I needed to check everything, and make some corrections later
Not sure - There was a lot of up front work to implement ADP accurately
  • correct mapping of tax codes
  • correct format of account numbers

ADP SmartCompliance Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
no - fully meet expectations, but nothing extraordinary
Overall most issues are handled quickly and accurately - there is some sloppiness with the Tax notice department in labeling and handling some cases

Using ADP SmartCompliance

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Periodic files and daily tax deposits
  • tax notices
  • Quarter files
very good but not perfect