TrustRadius
SmartCompliance makes my life easier
https://www.trustradius.com/payrollADP SmartComplianceUnspecified7.7117101
Michelle Gagnon profile photo
Updated December 18, 2018

SmartCompliance makes my life easier

Score 10 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Employment Tax

Overall Satisfaction with ADP SmartCompliance

SmartCompliance is used solely by the finance department. We converted to SmartCompliance in 2014 and use it for tax filings, quarterly/yearly reporting, and W2s. We used to use the ADP full-service product for 20+ years. We went out to bid on an integrated HR/Payroll software. SmartCompliance has been a good solid reliable product for VSAC.
  • Ease of upload - It is very easy to upload tax files in SmartCompliance.
  • Reporting - The reporting is robust for either periodic or quarterly reporting as well as year end.
  • Exception resolution - I receive an email if there is an exception that would prevent tax filings.
  • Website is intuitive.
  • I would like to be able to upload wage payments into SmartCompliance. One stop shopping.
  • Ability to reset a user's password.
  • I would like to see more instruction on how to set up a jurisdiction. I found setting up a new state to be confusing and it did not set up the jurisdiction correctly. I needed my account manager to walk me through.
  • SmartCompliance has been a cost saver. We used ADP's full service payroll product previously.
  • The quarterly and yearly reporting has made internal reconciliation much easier. It have been a time and frustration saver.
  • I like that the product is web based and allows us to work towards a paperless office.
  • I feel confident ADP has reduced any risk exposure to noncompliance or late filings.
SmartCompliance is a solid and reliable product. We have less than 200 employees and the pricing is appropriate and the customer service is great. We use a non-ADP HR/Payroll system and it would be nice to have our wage payments and tax filing integrated with our HRIS software.

ADP SmartCompliance Feature Ratings

Pay calculation
10
Support for external payroll vendors
10
Direct deposit files
10

Using ADP SmartCompliance

3 - Payroll and Finance
3 - Knowledge of payroll and tax processing. Accounting experience to record payroll and benefit expenses, employee allocations and tax liabilities.
  • Periodic and Quarter tax reporting and reconcilation
  • W2 processing and reporting
  • Stop payment and reversal of checks or direct deposits
  • We down load all the reports electronically and are now paperless.
  • Setting up new state jurisdictions
This is a solid product that we reliable on with sensitive and time sensitive data.

Evaluating ADP SmartCompliance and Competitors

Yes - ADP full service payroll.
  • Price
  • Product Features
  • Vendor Reputation
  • Existing Relationship with the Vendor
Price and prior experience with ADP.
No, I have been happy and would choose ADP again in the future.
ADP is a leader in the industry for a reason.

ADP SmartCompliance Implementation

I felt that we had to always push for information and instruction.
Change management was minimal
  • Communications by the ADP implementation coordinator.
  • Getting all the necessary documents in a timely manner.

ADP SmartCompliance Support

I have never had a bad experience with support. They respond timely and have always been able to resolve any issue quickly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have worked with a lot of software support reps over the years, good and bad. I can say that ADP always provide exceptional customer service. Please continue the high level of service!

Using ADP SmartCompliance

Its intuitive and easy to use. thanks
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Reporting
  • File Uploads
  • Resolution Management
  • Can't place a stop payment on only one check.