SmartCompliance makes my life easier
Updated December 18, 2018
SmartCompliance makes my life easier
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Employment Tax
Overall Satisfaction with ADP SmartCompliance
SmartCompliance is used solely by the finance department. We converted to SmartCompliance in 2014 and use it for tax filings, quarterly/yearly reporting, and W2s. We used to use the ADP full-service product for 20+ years. We went out to bid on an integrated HR/Payroll software. SmartCompliance has been a good solid reliable product for VSAC.
- Ease of upload - It is very easy to upload tax files in SmartCompliance.
- Reporting - The reporting is robust for either periodic or quarterly reporting as well as year end.
- Exception resolution - I receive an email if there is an exception that would prevent tax filings.
- Website is intuitive.
- I would like to be able to upload wage payments into SmartCompliance. One stop shopping.
- Ability to reset a user's password.
- I would like to see more instruction on how to set up a jurisdiction. I found setting up a new state to be confusing and it did not set up the jurisdiction correctly. I needed my account manager to walk me through.
- SmartCompliance has been a cost saver. We used ADP's full service payroll product previously.
- The quarterly and yearly reporting has made internal reconciliation much easier. It have been a time and frustration saver.
- I like that the product is web based and allows us to work towards a paperless office.
- I feel confident ADP has reduced any risk exposure to noncompliance or late filings.
- None
ADP is a leader in the industry for a reason.
Using ADP SmartCompliance
3 - Payroll and Finance
3 - Knowledge of payroll and tax processing. Accounting experience to record payroll and benefit expenses, employee allocations and tax liabilities.
- Periodic and Quarter tax reporting and reconcilation
- W2 processing and reporting
- Stop payment and reversal of checks or direct deposits
- We down load all the reports electronically and are now paperless.
- Setting up new state jurisdictions
Evaluating ADP SmartCompliance and Competitors
Yes - ADP full service payroll.
- Price
- Product Features
- Vendor Reputation
- Existing Relationship with the Vendor
Price and prior experience with ADP.
No, I have been happy and would choose ADP again in the future.
ADP SmartCompliance Implementation
- Implemented in-house
Change management was minimal
- Communications by the ADP implementation coordinator.
- Getting all the necessary documents in a timely manner.
ADP SmartCompliance Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure
I have worked with a lot of software support reps over the years, good and bad. I can say that ADP always provide exceptional customer service. Please continue the high level of service!
Using ADP SmartCompliance
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Reporting
- File Uploads
- Resolution Management
- Can't place a stop payment on only one check.