Pro's & Con's of ADP Smart Compliance
Updated November 30, 2021

Pro's & Con's of ADP Smart Compliance

Jeanette Riopelle | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Tax Credits
  • Wisely by ADP

Overall Satisfaction with ADP SmartCompliance

Our company has 25 separate FEIN's and over 700 State & Local jurisdictions. ADP Smart Compliance assists us in paying all required payroll tax deposits and filing all required payroll tax returns. There are many reporting functions in Smart Compliance that are easy to use and keep our accounting department up to date with reconciliations.
  • Reporting functionality
  • Exception Reporting
  • Tax Profile Setups
  • Page Navigation
  • Turn-Around time in resolving Agency Notices
  • Amendment Filings

Do you think ADP SmartCompliance delivers good value for the price?


Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?


Did implementation of ADP SmartCompliance go as expected?


Would you buy ADP SmartCompliance again?


  • Filing over 3900 tax returns per quarter
  • We've begun to resolve our Agency Notices in-house
  • SAP SuccessFactors
  • Tricentis Orchestrated Service Virtualization (TOSCA OSV)
ADP Smart Compliance gives us better reporting tools.
Quarterly Statement of Deposits and Client Scorecard are two very useful reports.
If you are a Common Pay Agent organization, be sure to request a CPA expert.
Tax Profile setups are completed by our team giving us the ability to make updates quickly. I would hesitate to recommend ADP if you are a Common Pay Agent company.

ADP SmartCompliance Feature Ratings

Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management

Using ADP SmartCompliance

7 - Tax Team
3 - Tax team supports Smart compliance
  • Tax Profile Setup
  • Tax Periodic File upload
  • Tax Ledger Reporting
  • Invoice Reconciliation
Our company is too large to handle the quarterly filings in-house.

Evaluating ADP SmartCompliance and Competitors

  • Product Usability
ADP Smart Compliance has given us the capability to more efficiently file our Quarterly & Annual Returns.

ADP SmartCompliance Implementation

Make sure to have a rep that is experienced with your type of organization
Change management was a major issue with the implementation - We are a common pay agent, and having a rep familiar with this type of filing is vital.

ADP SmartCompliance Training

Configuring ADP SmartCompliance

Become very comfortable with Tax Profile and how to set up all of your Company Jurisdictions
No - the product does not support adding custom code
We have not customized Smart Compliance.

ADP SmartCompliance Support

Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
No premium support
Slow response to tickets

Using ADP SmartCompliance

Like to use
Technical support not required
Well integrated
  • Periodic Exceptions
  • Quarterly Exceptions
  • Amendment Processing
Usability is a learned experience.

ADP SmartCompliance Reliability

We are unaware of deployed software.
Smart Compliance has been very reliable.
Satisfied with SC performance.

Integrating ADP SmartCompliance

Integration with SAP was completely successfully.
  • Success Factors
  • PeopleSoft
We only utilize Employment Tax application in Smart Compliance.
Integration was fairly simple.
unknown at this time
  • File import/export
  • Single Signon
Utilizing the Certification environment was very helpful in order to test our files.

Relationship with ADP

We are a very large company, consequently we had a large contingent to present the product.
We had a great implementation rep, and sales team was still quick on a call if there was a problem
We were able to negotiate a base rate for our jurisdiction flat rate.
Keep your sales team on speed-dial.