Are you in control of you tax and wage?
Updated December 01, 2021

Are you in control of you tax and wage?

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Payments

Overall Satisfaction with ADP SmartCompliance

ADP Smart Compliance is where we can view tax deposits, invoices, reporting and maintain/view tax rates and frequencies. In addition, we can view rejected direct deposits This application also tracks and lists on the home page items in review or items in waiting to be resolved. The quarterly reporting also contains warning and error reporting thereby keeping in compliance.
  • Lists each tax deposit.
  • Users receive statements of deposit reporting.
  • Users can view and maintain tax rates and deposit frequencies.
  • Users maintain and control sui rates
  • Adp site lists direct deposit returns timely
  • Late filing process duplicated some local jurisdictions.
  • When items are sent to Agency Notice they have a history of paying vs researching first.
  • Amendments take too long to process.
  • Recently, adp showed our mass er health had a .01 balance so the entire q3 ant was not submitted

Do you think ADP SmartCompliance delivers good value for the price?


Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?


Did implementation of ADP SmartCompliance go as expected?


Would you buy ADP SmartCompliance again?


  • I wish funds for taxes not setup could be taken at the time they are deducted.
  • ADP can be relied upon to make required deposits.
  • The site offers a valuable resource in keeping current with legislative changes.
  • I'm not sure
Cannot compare, prior to ADP we used either a shared service or work was preformed and maintained by corporate office.
Even though we use ADP for check print it, our physical check layout is maintained by us. ADP provides a list of pay stub requirements, by state, to keep us in compliance. Dedicated account manager and weekly status updates keeps both user and manager aligned and focused. Annual web training is very engaging and is a great refresher, I find these courses to be very helpful. The courses also provide an opportunity to learn about other products ADP has to offer.
For example, ADP made the setup for the employer social security deferral very painless. I only hope the 50% payback is as easy of a process. Account managers are up to date on upcoming trends. I have also found their backup to be very attentive and responsive. This is truly appreciated.
Very pleased to be partnered with a dedicated account manager who truly cares about our success. SmartCompliance allows users the ability to easily transfer files. In addition, their system prohibits multiple tax files to be processed if the file is a duplicate. ADP also sends email notices confirming receipt of files. Adp truly wants their clients to succeed and offers many learning activities.

ADP SmartCompliance Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management

Using ADP SmartCompliance

2 - Retail business along with a home office staff consisting of all layers from non exempt to exempt. Along with a stand alone fulfillment center. We also off a hybrid between work and home as well as some employees that work 100% remotely. Adp interfaces and is used for tax filing and check print.
2 - Users should have a strong understanding of tax. Along with dedicating time to balancing wages to w2s, review of statement if deposits and out if balances.
  • Tax filing
  • Tax setup
  • On line wage statements
  • Resetting passwords
  • We use adp to allow employee access to w2s. Payroll not having to reprint is priceless!!!
  • Smart compliance clearly lists tasks on the home page, this helps users stay on track!
  • We worked and developed reports to balance to our payroll system
  • Not sure just know it is a powerful tool when used as designed
We may move to another system

Evaluating ADP SmartCompliance and Competitors

Yes - Unknown, way to long ago!!!
  • Product Features
  • Prior Experience with the Product
We are multi state employer and while it was a hard path to get where we are, the product suits our needs and is functional. It takes a while to learns all the applications but if you invest the time it will pay off and be rewarded for the effort. I would highly recommend the adp smart compliance tool.
In the begining, we struggled to find a transporter application that worked for us. I would have asked for specific examples and outcomes. It took several attempts for adp to find a solution to meet our needs but when they did, adp came through!

ADP SmartCompliance Implementation

It was work in progress but once we got there it was well worth it
Yes - Tax was separate from check print
Change management was a major issue with the implementation - We had difficulty finding a developer tho handle transporter. In fact, we had to begin from the begining several times. Sign off on reporting was required and this is where we learned the system was not reporting correctly in all instances.
  • Finding a vendor to assist with the transporter interface
  • Developing reports to support the balancing process
  • Missing quarterly deadline and not receiving an exception to time line

ADP SmartCompliance Training

Implementation person was very skilled and prepared. Soar conferences were also very valuable

Configuring ADP SmartCompliance

At times I believe it needs to expand to not be so limited
Put forth the effort to make certain everything is mapped and configured properly to avoid reporting problems.
Yes - we have customized the interface extensively - Not easy at all. Adp did find us an implementation vendor but it took several attempts.
Some - we have added small pieces of custom code - We had to solicit the help to get our transporter to work correctly
When the extract is run we get summary and detail reports that were custom built to assist with processing

ADP SmartCompliance Support

No, did not realize it was offered. We have used the product long enough though to take advantage of all the features for a successful quarter and year end.
Yes - I think it could have been resolved much quicker. I was told the transporter hadn't looked and validated to the level I did.
Taking care of the social deferral filing....priceless.

Adp also stepped up and offered a solution to handle the process when states were not timely on their loan repayment thereby making the tax deposit late. Way to go,
Our account manager truly cares and us always ready and willing to help with issues. Huge shout out to her!!!

Using ADP SmartCompliance

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
Lots to learn
  • File transfers
  • Retrieving reports
  • Ability to view pressing items
  • Setting up new account numbers, not always consistent
  • Setting up sui rates, when multi state employer
  • Agency notice often just pays even when asked to research
Overall it is a good system but it still requires much dedication, particularly the begining and year end. It took a very long time to get company name changed and to date not all invoices reflect correct name

ADP SmartCompliance Reliability

System is very reliable and little down time. When maintenance is performed it typically never interferes with client access
Overall, system is available. I cannot think of a time when files could not be transferred due to system issues. That is a super huge compliment to adp.
I wish at times the year end files could process quicker. It would be great if the out of balance report is given more than hours to review (this is the report that happens in January).

Integrating ADP SmartCompliance

Implementation was a bit time consuming and lengthy process
  • Lawson
Use transporter to send files from Lawson to adp
  • File import/export

Relationship with ADP

Vendor was very knowledgeable and assisted greatly with questiins
Like most projects, once live the response was not as quick.
Provide a timeline upfront and keep project on point