ADP TotalSource - not so much
March 06, 2020

ADP TotalSource - not so much

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP TotalSource

We are not using it anymore. It was awful. We used ADP TotalSource for almost 2 years. Choosing ADP TotalSource was one of our worst business decisions!

Pros

  • We dealt with a few really nice and knowledgeable people, but far more people didn't know what they were doing.
  • We got paid on time.
  • Website access worked.

Cons

  • Most of the people we dealt with didn't know what they were doing.
  • Most of the time when we had a question, the person we were dealing with had to refer the question to someone else and would get back to us. This usually took too long and sometimes, they never did get back to us.
  • Prohibitively expensive
  • Lack of transparency in quotes and fee structure
  • Impossibly difficult report writing features
  • Hard to find what you looking for online--not user-friendly
  • On the day of payroll, if you had a question, you often could not find your specialist to help you, even if you left a message. Dealing with someone else was difficult since they didn't know our specific issues. The payroll date was always frustrating.
  • Working with the PEO system just was not a good fit for us.
  • Very expensive, so our return on investment would be a negative!
We used to use ADP for salaries, and it was great--a much better experience than ADP TotalSource.
Because it was awful.

Do you think ADP TotalSource delivers good value for the price?

No

Are you happy with ADP TotalSource's feature set?

No

Did ADP TotalSource live up to sales and marketing promises?

No

Did implementation of ADP TotalSource go as expected?

No

Would you buy ADP TotalSource again?

No

We had been using "old fashioned" ADP for salaries for decades. We thought that ADP TotalSource would be a great fit because of the HR support. It was a bad experience from beginning to end. The experience with ADP TotalSource has put us off PEOs completely.

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