Overall Satisfaction with AgoraPulse
We used it to tract engagement on our Facebook page. The goal is to increase interaction and reward customers for visiting, liking, sharing etc.
- Apps work exactly as they state
- Easy integration with Facebook page
- Great customer service, replied to my emails in the same day
- Lots of apps/many different choices to increase fan interaction
- Apps aren't adapted for mobile capability. They solve this problem by providing a link for mobile devices.
- Cost for all apps is reasonable, but we only used 2 apps primarily so it's relatively more costly from that perspective.
- We only used 2 apps, but primarily the Top Fan app was exactly what we were looking for. Not enough time in the trial period to really give good numbers.
We were looking for a specific app and looked at a couple different companies. But chose AgoraPulse for the comprehensiveness of the Top Fan app.
Cost would be the primary decision. The monthly cost is reasonable for all of the apps they offer. But, in our case we would only use one or two of the apps.
I think AgoraPulse's apps would work well with SMB or enterprise companies. None of the issues we encountered were too much to overcome. It would be nice to offer different pricing points instead of one price for everything. Just for customers who only want to use one or two items.