Item: Agorapulse
Rating: 10
Author: Wiley Underwood

Overall Satisfaction with AgoraPulse

Use Cases and Deployment Scope

We use Agorapulse largely in the marketing department, but also to pull stats for corporate. We use the program to schedule and review content, and respond to guests on all pages. It addresses our need for statistics, setting goals, quickly reviewing content, and seeing all channels in one place.

Pros and Cons

Pros

Reviewing content in one place.
Inbox notifications and the app.
Monitoring other mentions of your brand.
Response to customer service.

Cons

Managing Reviews for your Facebook page.
Managing what you would like to review

Return on Investment

Valuable stats for engagement across all channels.
Less time swapping between channels.
Simplifying the approval process.
Inbox notifications
Application that combines all on one device.

Alternatives Considered

AgoraPulse is the absolute best out there with customer service. We were rewarded for reviews, and have been contacted about issues (that were later solved) instantaneously. Not to mention the easy to use app, packaged statistics, and comparison to competitors.

Other Software Used

MailChimp

Likelihood to Recommend

Very well suited for one person managing others that are responding to content, and accomplishing more interaction with people visiting your pages.
Less suited for a very small company that could do everything themselves (but even in this situation, Agorapulse would be helpful).

Agorapulse Feature Ratings

Comments

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Agorapulse is Bomb.com