AgoraPulse Review: "Simple to use, has all desired features, great customer service"https://www.trustradius.com/social-media-managementAgoraPulseUnspecified8.52701012017-03-07T18:55:07.870Z
Overall Satisfaction with AgoraPulse
AgoraPulse is being used by our marketing department to manage our social media activity. It helps us respond to our customers quickly, while also keeping track of past conversations. It also helps us schedule content, plan activity, and report on its performance. The tool is being used by multiple people, so the different account levels are really useful, as is the competitor reporting.
- Intuitive design that's easy to understand
- Reporting is robust and quick
- Customer service is excellent
- The calendar view of scheduled posts can be a bit daunting when you first see it, but it's easy to understand and you quickly get used to it.
- It would be good if the Facebook inbox included reviews.
- Streamlined our social media management, freeing up time
- Provided robust reporting on social media activity
- Has helped us keep an eye on the market
AgoraPulse has better customer service, is easier to use, has all the same features and is better value.
AgoraPulse Feature Ratings
Boolean keyword searches
Filtering out noise/spam
Content planning and scheduling
Customer interaction histories
Campaigns and promotions
Campaign success analytics
Role-based user permissions & privileges