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AgoraPulse Review: "Simple to use, has all desired features, great customer service"
https://www.trustradius.com/social-media-managementAgoraPulseUnspecified7.9254101
March 07, 2017

AgoraPulse Review: "Simple to use, has all desired features, great customer service"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AgoraPulse

AgoraPulse is being used by our marketing department to manage our social media activity. It helps us respond to our customers quickly, while also keeping track of past conversations. It also helps us schedule content, plan activity, and report on its performance. The tool is being used by multiple people, so the different account levels are really useful, as is the competitor reporting.
  • Intuitive design that's easy to understand
  • Reporting is robust and quick
  • Customer service is excellent
  • The calendar view of scheduled posts can be a bit daunting when you first see it, but it's easy to understand and you quickly get used to it.
  • It would be good if the Facebook inbox included reviews.
2 - Marketing and social media
  • Streamlined our social media management, freeing up time
  • Provided robust reporting on social media activity
  • Has helped us keep an eye on the market
AgoraPulse has better customer service, is easier to use, has all the same features and is better value.
It's the perfect tool for managing your social media accounts as it's easy to understand, and has all the functionality you require. The reports are robust and insightful and the customer service from AgoraPulse is superb. To top it off, the pricing is good value too.

AgoraPulse Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
8
Content planning and scheduling
9
Audience targeting
9
Workflow management
9
Customer interaction histories
10
Bulk actions
9
Lead generation
9
Campaigns and promotions
9
Twitter
10
Facebook
10
Instagram
7
Campaign success analytics
10
Real-time tracking
9
Competitor analysis
9
Role-based user permissions & privileges
10
Mobile access
10