Agora Pulse - Massive Time Saver! | TrustRadius

Use Cases and Deployment Scope

We are using AgoraPulse to manage social media engagement on behalf of our clients. It is also used for detailed monthly reporting. Having all of our accounts/notifications in one place means we never miss an interaction on a page and can ensure we are productive and proactive in our community management.

Pros and Cons

Reporting - detailed and easy to read
Community Management - never miss an interaction
Customer Service - always online, live chat, always helpful, quick to respond

Users and Roles

3 - Social Media Account Managers
Social Media Advertisers

Alternatives Considered

Sprout Social and Buffer

Better community management, customer service, reporting

Likelihood to Recommend

Well suited:

Agencies managing a large number of social media accounts on behalf of clients.
Agencies that need to provide detailed reporting for clients.