A must-have for extended social media presence
February 18, 2020

A must-have for extended social media presence

Balazs Farkas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

We are using it in the Social Media and Marketing department, as well as the firm production department - to answer social media messages mainly from YouTube, Facebook, and Instagram. We use it on a daily basis with all these platforms and it is our main way of communication with our social media consumers and potential clients.

Pros

  • Collecting comments from different platforms into one.
  • Answered comments are easily identifiable and hidden from the to-do list.

Cons

  • Speed - We need comments to roll in quicker than the default 15 minutes. Also, we need a quicker resolution of communication problems with the social media servers.
  • Communication problems with social media platforms are few, but they still do occur too often to make us lose time with answering comments directly on these platforms.
3 - Managing Directors (2), Social Media Manager (1).
  • Saved us time in handling social media comments.
  • Helped us overview other colleagues' answers and distinguish between who answered what question.
It is perfect for handling all social media communication in a centralized, easily manageable manner. The structure of the platform is very good, easy to navigate - I can just open it for 10 minutes, answer all pending (unanswered) YouTube comments and close it off going forward with my work. We can divide our workload between our colleagues. For that, it is appropriate. That is the main goal of the platform, so there are no real less appropriate usages that come to mind.

Agorapulse Feature Ratings

10.0
Filtering out noise/spam
10
10.0
Audience targeting
10
Workflow management
10
9.0
Customer interaction histories
10
Bulk actions
8
Marketing ()
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
10.0
Real-time tracking
10
5.5
Role-based user permissions & privileges
6
Mobile access
5

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Lisa Kalner Williams
    commented 5 years ago
    Hi there Balazs, Thanks so much for sharing your experience with Agorapulse. I especially like that you're managing YouTube comments with our tool -- everyone seems to have an opinion on that platform and it's important to respond. Have you reached out to our support team about the communication problems with the social networks we work with? They'd be happy to help 7 days a week. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

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