Item: Agorapulse
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We answer direct messages and comments on Twitter, Instagram, and Facebook using Agorapulse. It's being used by our department (customer service) only.

Pros and Cons

Simplified design of the website--easy to use
Quick in sending messages and synchronizing with social media
Helpful customer service--they always reply quickly

Easier community management--comments that we put on review should be counted on the day we put them on review, not on the day they were written. It makes counting quite complicated.
Lack of ability to answer to Instagram DMs.

Return on Investment

Better organisation of social media accounts

Agorapulse was our first product of this kind, and we're very satisfied with it, so we're not planning on changing it. We chose it so we can respond to messages and comments in one place, which was very important for us.

Key Insights

Do you think Agorapulse delivers good value for the price?

Yes

Are you happy with Agorapulse's feature set?

Yes

Did Agorapulse live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Agorapulse go as expected?

Yes

Would you buy Agorapulse again?

Yes

Usability

It's easy to use.
We can synchronize it with all social media accounts that we use (Twitter, Instagram, Facebook) and it allows us to respond to messages/comments from various media.
Counting messages that were sent daily is super easy--very useful if it's relevant how many messages you write daily.

Support Rating

Customer support is very useful and always ready to help. They are also very responsive and always update me on the status of my inquiry.

Likelihood to Recommend

It's perfect for a company that needs to manage its social media channels more efficiently. We use it for messages--focused on customer service messages mostly--however, I think it may be useful for managing social media in general. It's easy to use and, thanks to that, training does not take ages.

Agorapulse for better management of your social media channels!

Overall Satisfaction with Agorapulse