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Agorapulse Review
March 12, 2021

Agorapulse Review

Lauren Combs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

Agorapulse is being used by people in multiple departments.
  • Scheduling
  • Customer service
  • Engagement with users
  • Holding comments for review that contain certain keywords.
  • Reporting tools.
  • Ability to save a post as a draft.
  • Efficient/time saver.
  • Streamlined our workflow.
It's the best for the value! Sprout had a few functions that I miss, such as pulling label/tag reports. However, Agorapulse definitely measures up to its competitors. I would (and have) highly recommend it to other social media marketers.

Do you think Agorapulse delivers good value for the price?

Yes

Are you happy with Agorapulse's feature set?

Yes

Did Agorapulse live up to sales and marketing promises?

Yes

Did implementation of Agorapulse go as expected?

Yes

Would you buy Agorapulse again?

Yes

Agorapulse has everything we need, and is a great value. It's missing a few attributes.
Fabulous customer support! They always get back to you within two hours, although I've never had to wait that long.
Agorapulse offers a great unified inbox for monitoring. The scheduling and calendar function works well for our needs. Love being able to edit content and photos by platform. I do wish you were able to save a post as a draft, and feel like the listening function/tab could do better to sort out spam.

Agorapulse Feature Ratings

6.0
Boolean keyword searches
Not Rated
Filtering out noise/spam
6
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Workflow management
Not Rated
9.7
Automated routing and prioritization
9
Customer interaction histories
10
Bulk actions
10
Not Rated
Lead generation
Not Rated
Campaigns and promotions
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
YouTube
Not Rated
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
9.0
Role-based user permissions & privileges
10
Mobile access
8

Agorapulse Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No.