Amazing value & features to get social media work done quicker
July 26, 2021

Amazing value & features to get social media work done quicker

Lynne Lessard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

My organization has 60 social media accounts and 12 user accounts connected to Agorapulse. We use it for day-to-day content scheduling, reporting and inbox features. It's used by our global office, 4 of our regional offices and for all subsidiary accounts, like accounts for special events and programs. We have used it for over a year and have a good experience with it. It solves workflow issues of the social media manager needing to look at different spreadsheets and saves a ton of copy/paste work, and as of recently even offers a BETA content library to store certain assets.
  • I did a lot of research before making a decision, and Agorapulse ultimately won for offering the most/best features at the best price.
  • The best part is that we can always get same-day customer service when needed - and they are very helpful.
  • The scheduling and publishing calendar format is great - simple, intuitive and responsive. I especially love being able to publish a post to more than one channel from one screen, including making adjustments to the copy for each channel.
  • They offer special pricing for NGOs which we feel is generous.
  • They are always taking new feature requests and responding to customer feedback. Changes aren't super fast, but they are responsive towards the most common requests and I always look forward to seeing the latest product map.
  • The Power Reports feature (extra cost) is really nice and allows us to customise reports more. The format of the reports is visually appealing and easy-to-read, and looks super professional when we need to present reports to senior management.
  • The workaround for API limitations by IG/FB, using their mobile app, works flawlessly.
  • More & simpler social listening features would be great.
  • More publishing functionalities within the mobile app, like scheduling carousels.
  • Ability to resize visuals for different channels when publishing to multiple channels (and free form resizing option)
  • Ability to reorder photos when adding more than one
  • We are a non-profit organization. Agorapulse has helped us better utilize our human resources so we can get more done on social media with less time required, and utilizing a much better workflow.

Do you think Agorapulse delivers good value for the price?

Yes

Are you happy with Agorapulse's feature set?

Yes

Did Agorapulse live up to sales and marketing promises?

Yes

Did implementation of Agorapulse go as expected?

Yes

Would you buy Agorapulse again?

Yes

For all reasons listed in previous questions. [Agorapulse] is great value as a cross-channel scheduling/publishing and inbox management tool, and for the ease of reporting. The customer service is always good as well.
I can always get same-day support from a human to answer any questions or issues when needed.
[Agorapulse is] a great general scheduling/publishing solution. It's also good for inbox management, connecting comments and DMs in one place.

Agorapulse Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Content planning and scheduling
7
Audience targeting
Not Rated
Workflow management
10
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Twitter
10
Facebook
10
LinkedIn
10
Instagram
9
YouTube
10
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
8
Role-based user permissions & privileges
10
Mobile access
9