Improve the conference call
March 23, 2021

Improve the conference call

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Essentials

Overall Satisfaction with Aircall

Aircall is a user friendly app, but I think we all still have [capacity] to improve all the time to be the best. My honest review and suggestion will be if they can work on how to improve the calling performance a bit more that will be great. Also I've faced one more issue while giving training to my fellow employees: when I call a customer keeping my colleagues on the line (conference call), it then shows as [if] someone else has called that customer, but the real scenario is that I'm calling that customer. So if they can add something that in a conference call it will show the first caller's name (who started the conference call) to the receiver that would be amazing.
  • The calling performance.
  • The calling history filter option.
  • Calling your teammate option.
  • Conference call.

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

While calling, the performance of this app is fine. You can call your teammate using this app. You can filter by your name and date to see the calling history. You can see the percentage of your calling performance.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
Call reports
7
Directory of employee names
9
Answering rules
7
Call recording
8
Call screening
8
Message alerts
8
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9