From Skype to Aircall
March 23, 2021

From Skype to Aircall

Abdullah Muhammad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Aircall

It is being used across the board, especially in sales and customer success. No problems so far. Previously we were using Skype, but Aircall is way better than that. We don't have to do everything manually now. It's perfect since it can log everything in our CRM tool; Pipedrive. I'd recommend it to everybody.
  • Integration with our CRM.
  • No manual workload.
  • Time saver.
  • Power call session in order to increase call numbers.
  • I think it should dial the number without the + sign if we enter 00 before the country code.
  • Sometimes call quality isn't good even if internet is perfect.
  • Mobile App.
  • Time saver.
  • Budget friendly.
  • CRM integration.
We selected Aircall only because it has integration with our CRM tool, Pipedrive, and I think that was a wise decision.

Do you think Aircall delivers good value for the price?


Are you happy with Aircall's feature set?


Did Aircall live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aircall go as expected?


Would you buy Aircall again?


It is well suited for a company which is totally remote especially in times like these. You can have a conference call. You can train your new hires with the help of the whispering option. Especially if your team is international, you can use international calling codes as a way to move your business credibility.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Not Rated
Mobile app for Android