Item: Aircall
Rating: 10
Author: Abdullah Muhammad

Use Cases and Deployment Scope

It is being used across the board, especially in sales and customer success. No problems so far. Previously we were using Skype, but Aircall is way better than that. We don't have to do everything manually now. It's perfect since it can log everything in our CRM tool; Pipedrive. I'd recommend it to everybody.

Pros and Cons

Integration with our CRM.
No manual workload.
Time saver.
Power call session in order to increase call numbers.

I think it should dial the number without the + sign if we enter 00 before the country code.
Sometimes call quality isn't good even if internet is perfect.
Mobile App.

Return on Investment

Time saver.
Budget friendly.
CRM integration.

Alternatives Considered

We selected Aircall only because it has integration with our CRM tool, Pipedrive, and I think that was a wise decision.

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Other Software Used

Pipedrive, HubSpot CRM, Klenty

Likelihood to Recommend

It is well suited for a company which is totally remote especially in times like these. You can have a conference call. You can train your new hires with the help of the whispering option. Especially if your team is international, you can use international calling codes as a way to move your business credibility.

From Skype to Aircall

Software Version

Overall Satisfaction with Aircall