Beautiful platform that's so easy to use!
Anonymous | TrustRadius Reviewer
Updated February 26, 2020

Beautiful platform that's so easy to use!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Aircall

Aircall is used as our primary phone system for all calls including for clients as well as external and internal vendors. Any department that needs access to company phones uses Aircall. We all have separate accounts of course but there is only one phone number managed for the company. Aircall allows our employees who are spread out across the country to easily and quickly manage our phone calls from anywhere.
  • The ability to add multiple callers to a single call (within the desktop version) is great! We have a lot of clients who want to dial in their spouse or fiance for a call and Aircall makes that easier.
  • Aircall makes it very easy to assign a voicemail to a specific user so everyone knows exactly what they are responsible for.
  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
  • I think right now we're at a net 0. Not being able to integrate texting means we have to use a separate system which slows us down, however Aircall is easy to use and very user friendly and that helps us make up that lost time.
  • Aircall helps me respond to clients quickly!
We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!