Works perfectly and offers great value and quality!
March 25, 2021

Works perfectly and offers great value and quality!

John Decoste | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Aircall

We use it for all corporate calls (incoming and outgoing calls) and employee extensions.
  • We can make incoming and outgoing calls
  • Clarity of calls
  • Easy transfer
  • Great APP
  • Need to be able to text
  • Accept text messaging
  • Have more than a hold option
  • Calls are easy to make with good reception. No direct ROI impact
  • Call recording helped us establish a standard approach to call answering as a company
  • We had some dropped calls but overall good quality
RingCentral was more expensive and more limited in its application.

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Zendesk Chat (formerly Zopim), LinkedIn Sales Navigator for Gmail (formerly Rapportive), Softinn PMS (Hotel Property Management System)
As a director of sales, I need my phone to work perfectly. Aircall delivered!

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Call reports
7
Directory of employee names
8
Answering rules
8
Call recording
10
Call screening
9
Message alerts
9
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9