A great VOIP solution
April 01, 2021

A great VOIP solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Aircall

This is the VoIP solution for our whole org; Upfront pricing for unlimited calling as well as a reasonable add on price for EMEA made it a clear winner. It works well!
  • Upfront Pricing
  • Good integrations
  • Call Quality
  • Text messaging
  • IVR could be more robust
  • Transcription service could be added in
Have to buy minutes on other services

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Hard to say where it wouldn't work! Really good fit for our org.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
4
Call reports
7
Directory of employee names
9
Answering rules
8
Call recording
5
Call screening
9
Message alerts
5
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
Not Rated