A well serviced, cost effective end-to-end doc solution
February 19, 2021

A well serviced, cost effective end-to-end doc solution

Paul Welsh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with airSlate

We are using airSlate as an end-to-end document handling solution. Early this year I tested several similar solutions to solve the problem of collecting a request form with multiple layers of feedback and approval required. airSlate was the best of the three I tested. Now data is collected for analysis and the completed form returns to the applicant.
  • Customer service is fast and skilled.
  • Product is easy for non-programmers to use straight from templates.
  • Cost is reasonable when compared to other comparable products.
  • Interface is clean.
  • Terminology within airSlate needs some interpretation.
  • Would like to see a wider assortment of widgets for use on forms and expanded HTML support.
  • They are a startup seeking funding which also means there are many requests, like this one, for customer feedback. I bought the product, that's the feedback.
  • Greater process transparency for all users.
  • Shorter turn-around time on form distribution and collection.
  • No separate data entry step means we can move straight to analysis - more time saved with greater insight.
Kissflow was overly complex and costly. Forms On Fire didn't seem to have the support we needed. We already subscribe to Adobe Sign, but was a hassle to figure out how to construct a cascading set of authorisations that pulled data from a sheet according to user input.

Do you think airSlate delivers good value for the price?

Yes

Are you happy with airSlate's feature set?

Yes

Did airSlate live up to sales and marketing promises?

Yes

Did implementation of airSlate go as expected?

No

Would you buy airSlate again?

Yes

Starting with a template it is easy to see how parts of the workflow are connected and make changes that will customise the product for your own use case. In our situation, rather than starting from scratch, our form was working within hours of joining the trial version. Several hours of tweaks lead us to a form that is better than the tool it was replacing and we are saving real man-hours with a minimum investment of time and money. Service has been exceptional.
Best part of the product so far and has rescued our use more than once.
We needed a product that had more power than Google Forms. This product is well suited to those looking for a deeper tool kit than the one that comes with Google Forms. Feeding the form back to the user and collecting user data in a central sheet were crucial for our needs. Any company with similar needs would find this a worthwhile product to explore. The integrations with Google Workspace, like Sheets, Mail and Calendar, were pivotal for us as well. There may be situations that demand higher security/authorisation that available here, but for our high school this tool works well.