AWS Can't Be Beat for What We All Really Need: Great Service!
September 19, 2018
AWS Can't Be Beat for What We All Really Need: Great Service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Web Services
AWS is Infrastructure As A Service for us so we can focus on what our core strengths are. We started with AWS 8 years ago for one of our Strategic Business Units and honestly waited for other competitors to meet or exceed what we received in services from AWS. While we did shop around, early on, largely for pricing reasons as our consumption increased across our entire organization. Then Bezos did what he's best at: he responded to market demand with even more elasticity, even greater service levels (for which he is known to be maniacal) and after all of our shopping around, we made a proactive decision to stay!
- Customer service: There's no beating AWS for their customer service. They've clearly been trained to lisetn to understand the core issue you've called them for. Our customers satisfaction is in direct correlation to what AWS can deliver, so this is the #1 reason we chose and have stayed with AWS for 8 years.
- Agility: We have demand cycles that fluctuate, largely without alot of notice. It doesn't take more than 1 phone call to address any increase in bandwidth. In fact, they're more likely to reach out to us with any enhancements we might need or shoul be considering.
- Performance: We've never experienced a slowdown, nor failure - even when there've been internet-wide issues. They're always innovating based on every customer, and we all benefit from Bezos vision of what infrastructure technology should do for business.
- It's such a well conceived service, I can't think of anything that's missing in functionality for our HC company. What we ask of AWS is to be so reliable, so customer-focused and so fast that we can just do what we do best, and forget about their job in our success.
- Healthcare: Since this is our core market, we're very interested in watching this vertical evolve and Amazon's vision for it. We'd value more insights and collaboration with Bezos on what our vision is too.
- Profitability: We've a team of very hands-on engineers and what they would need to build what we now get from AWS, would not have had the level of profitability we get with AWS. At first, our inhouse team really wanted this work inhouse. Now, they're very grateful it's not. Billing is always accurate and automated with full justification in every report. We can plan our growth far more accurately.
- Flexibility: We can onboard new customers in an instant. We can give greater service levels to our current customers, just as quickly and dynamically too, if their needs change.
- Ease of use: seriously, one or two phone calls is pretty much all we've ever had to make when our needs change and it's been that easy for the last 4 or 5 years now.
We looked at Microsoft 365 Business because it's so popular. It's ease of use seemed attractive but it didn't have the agility or scalability we found in AWS. IBM Analytics Engine was far more complex than we needed and very expensive. AWS is an operations tool for us so the reporting we get for the quality of service we wanted, is perfect as is.