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Amicus Attorney by CARET

Amicus Attorney by CARET

Overview

What is Amicus Attorney by CARET?

Amicus Attorney is a legal practice management platform which focuses on growth and business development, from AbacusNext in San Diego.

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Recent Reviews

TrustRadius Insights

Stability and Well-Designed Application: Users have consistently praised Amicus Attorney for being a stable and well-designed application …
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Pricing

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Amicus Cloud

$49.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Amicus Attorney Adjournments

YouTube

Amicus Attorney 2010 Calendar Printouts

YouTube
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Product Details

What is Amicus Attorney by CARET?

Amicus Attorney by CARET Video

Visit https://abacusnext.wistia.com/medias/ujbfm9038g to watch Amicus Attorney by CARET video.

Amicus Attorney by CARET Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Stability and Well-Designed Application: Users have consistently praised Amicus Attorney for being a stable and well-designed application that provides a good user experience. Many reviewers have mentioned this aspect, highlighting the smooth functioning of the software and its ability to handle their needs effectively.

Efficient File Organization and Searchability: The organization and easy searchability of files in Amicus Attorney are highly appreciated by users. Several reviewers have noted that they find it convenient to locate specific documents or information quickly, which enhances their productivity.

Effective Coordination within Law Firms: Users value how Amicus Attorney facilitates coordination between different members of a law firm. Some users have stated that the software helps them collaborate seamlessly on cases, enabling efficient task allocation and communication among team members.

Difficult Navigation: Some users have found it difficult to navigate the website and locate support information. The lack of clear organization and intuitive design has resulted in frustration for these users.

Inconsistent User Interface: Users have expressed dissatisfaction with the inconsistent user interface of Amicus Attorney. Specifically, they have mentioned that buttons for generating documents are located in different places within the program, leading to confusion and inefficiency.

Limitations in Program Functionality: Several users have highlighted limitations in the functionality of Amicus Attorney. For example, there is an inability to arrange calendars for multiple people in any desired order, making it challenging for teams to effectively coordinate their schedules.

Based on user reviews, here are the three most common recommendations for Amicus Attorney:

  1. Explore other options: Many users recommend considering other software options before choosing Amicus Attorney. They point out compatibility issues, lack of customer support, and the software's inability to keep up with its competitors as reasons to explore alternatives.

  2. Use for storing information: Some users find Amicus Attorney useful for storing information. However, they mention that it does not integrate well with other software and requires extensive training to understand. Additionally, it is not ideal for Canadian users, so caution is advised.

  3. Consider separate accounting software: Several reviewers suggest checking the status of the separate accounting software owned by Abacus before signing up for Amicus Attorney. They recommend having a separate accounting program like QuickBooks to integrate with Amicus Attorney.

Overall, while some users find Amicus Attorney streamlined and easy to use for managing files, emails, and calendar items, others advise caution and exploring all available options before settling on this software. It is recommended to thoroughly assess business needs and consider features, updates, training, and customer service when making a decision.

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Derek Schroeder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Amicus Attorney is utilized as a practice management system with very efficient calendaring and case management utilities. It can also function as document management and email management. It is best suited as a practice management system that organizes contacts, appointments, meetings, and case files for specific cases (legal industry usage).
  • Very efficient calendaring with sync to Outlook calendar (option of Exchange or Outlook level synchronization).
  • Case management including contacts, emails, documents, etc. to keep everything in one consolidated place.
  • Document automation including Word merging or HotDocs (third party). Take case data including custom pages and fields and instantly create documents based on templates with ease.
  • Subscription based only, formerly allowed "ownership" of software with annual maintenance agreement. Software has moved to a monthly subscription where one "leases" the software from the owner, Abacus.
  • Software stability, can occasionally have server-level issues that require cycling of services in order to restore connectivity.
  • Exchange calendar sync does not warn users that sync is not occurring. After updating Active Directory password, password needs updated in Amicus Attorney. Problem being, it does not remind / alert if the synchronization is not occurring.
Small to medium-sized law firms can greatly benefit from Amicus Attorney. It provides a central repository for all case management as well as calendaring between employees and their assistants. Document automation can also greatly save employee time (requires additional configuration and setup).
  • Large software investment, if not properly configured and utilized this can be a time and money vacuum.
  • If law firm does not have a consistent personality among employees, buy-in may be difficult as it's a significant workflow change for users.
  • Can greatly benefit law firm if used properly and across board for all employees. Uniform data organization for cases and custom pages add to personalizing software for firm.
Amicus Attorney has been a solid competitor for at least a decade. LexisNexis does not seem to invest a lot of time into new features for Time Matters, but the same can be said for Amicus Attorney in recent years. ProLaw is in a category of it's own (especially in regards to price) but does a superb job of case management and document management. Clio is also a bit separated as it's cloud-based but provides many of the same features as Amicus Attorney. Amicus Attorney is the best rounded of the on-premise software options (in features and price).
Matthew Guerra | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Our entire company (all five of us) uses Amicus Attorney on a daily basis. We use it to store contact information for clients and other business contacts, to track billable hours, as our shared office calendar, and sometimes for email as well. Amicus is also crucial to our office for phone messages, which, when entered into Amicus, auto-generate emails with the caller's name, number, and message.
  • It is very helpful with tracking our time and allows us to start a timer when working on a project to keep an accurate log.
  • Since it is web-based, it can be used to log into email and contacts remotely, which I have found extremely helpful on several occasions.
  • The phone messages are also very helpful. Amicus will populate the caller information with the caller's contact info (if stored on our system) and generates an automatic email to the individual for whom the call was intended.
  • Amicus is pretty buggy, and is "out of order" on a fairly regular basis. It is not uncommon to try to save something -- a time entry, phone call, or calendar entry -- only to be met with a spinning ball. Sometimes we can't access it for a few hours.
  • Another persistent issue is duplication of contacts. We have thousands of contacts in our system, but many of them are the same name, sometimes as many as four times. Amicus allows you to associate a contact with a file, but the duplication issue makes it difficult to keep a contact with all the files with which s/he should be associated. Because you have to disassociate a contact from all its files before deleting it, correcting the problems can be time-consuming and frustrating.
Amicus Attorney can probably be deployed very well in a law office that has a manager specifically dedicated to making it run smoothly, and who can keep track of the contacts, etc. In our firm, no one can spend the time to do this, so the information stored by Amicus gets a little disorganized, which has the effect of slowing us down.
  • There is no real way to quantify this; we use Amicus every single day to call/email clients and other business contacts, and we use it to keep track of our billable hours. Without it or something like it, our business would not function the way it does.
In the time that I have been with my firm, we have not used any other comparable software. As a result I can't compare it to anything else that is out there.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
We are a managed services company that installs, supports and manages Amicus Attorney. Amicus Attorney offers on-premise, cloud-based and "hosted" options. This is one of the few products that I am aware of that offers all 3. At one time Amicus Attorney was a very highly regarded Practice Management product, but in recent years Abacus has acquired the product/company. As a result, Abacus has ruined the partner channel and basically tried to pull the rug from under its consultants' feet (by placing ridiculous "rules" on where you can/can't use the program).
  • 3 options of where to run it, on-premise, cloud or their hosted data center
  • Integrations with other products
  • User friendly out of the box
  • Partner channel doesn't really exist anymore
  • Support of the product is extremely poor
  • License agreement states you can only run it in their data center (not Azure or AWS, really Amicus?)
Amicus WAS a great product 10 years ago but since then it has greatly diminished. Since Abacus purchased the company, they are trying to cut the certified consultants out on as much of the picture as possible. Their cloud product is nowhere as advanced as their competitors (Actionstep, Clio etc). It is also clear that their sales resources are commission incentivized as they are very pushy and on multiple occasions have been dishonest in order to get a signature on paper.
  • In years past, Amicus was a great product with very good support
  • The positive impact we get now is revenue from moving our clients to other platforms (away from Amicus)
Actionstep is a true cloud-based Practice Management system. Actionstep is superior to Amicus in every aspect, more customizable, more fully featured and better sales/support resources. It is unfortunate what has happened to Amicus, which appears to be based on someone's greed being the driving force today, instead of innovation, honesty and caring about their product.
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