Item: AnyDesk
Rating: 8
Author: Davide Brami

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

I use AnyDesk to assist remote users in their work, checking more easily and live what is happening on their PCs and solving problems as if they were in my office. This helps me do my job better and be more efficient, and it helps users get back up and running faster.

Pros and Cons

Pros

Remote connection to PCs
PC fleet support management

Cons

Have a more intuitive list of managed clients

Return on Investment

I don't have any real return on investment figures, but just consider the fact that AnyDesk can provide remote support to users' PCs that would otherwise be blocked and unable to perform their work, and how much this can cost the company.
if a user works from home and their VPN client doesn't work to connect to the company, they won't be able to work. With AnyDesk, you can intervene, check the problem on the remote PC, and resolve it.

Usability

AnyDesk is simple and does its job, nothing complicated for IT administrators

Alternatives Considered

TeamViewer

The products are very similar, I think the choice lies largely in the commercial side of the offer.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

I wasn't involved with the implementation phase

Would you buy AnyDesk again?

Yes

Other Software Used

TeamViewer

Likelihood to Recommend

AnyDesk is a good remote client management program and is excellent for providing immediate support and assistance to users when they have IT issues. However, the graphics could be improved so that support is smoother and simpler even when there are problems or difficulties with the internet connection.

AnyDesk Feature Ratings

Comments

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AnyDesk - simple and useful