A great tool losing its footprint and immense growth prospects due to a terrible licensing model and unwilllingness to collaborate with customers.
August 18, 2017
A great tool losing its footprint and immense growth prospects due to a terrible licensing model and unwilllingness to collaborate with customers.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Appian
Orchestration of complex workflows with multiple teams involving IT and other teams.
Pros
- Getting from requirement to design and/or prototype really fast.
- Good at complex workflows.
Cons
- Out of the box standard reporting.
- Terrible licensing model which tends to be too expensive upfront - which has stifled the growth despite a lot of interest from many business units - teams loved the tool but moved away even from considering the application after hearing about pricing - which prevented Appian being eventually used across the company.
- No negative impact on areas we used.
- ITSM MyIT, IBM Blueworks and Kinetic Data
Appian will easily top all three above but lost to each in a number of areas simply because of licensing cost and unwillingness from Appian side to come to the table to work for a middle ground on licensing cost.
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