Apple Remote Desktop will save you time & money
May 06, 2016

Apple Remote Desktop will save you time & money

Gabriel Duff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple Remote Desktop

Apple remote desktop (ARD) is a key tool in any Macintosh system administrators tool box. Made by Apple itself and currently supporting remote connectivity to any of its operating systems, it's the tool you need. The ability to secure and collect any amount of systems across an organization for remote access or remote installs and commands makes my job easier every day. The price for ARD is also under $100 from Apple's app store, this makes it very easy to recommend for support and keeps you in budget with your company. Being able to use a remote task server also allows ARD to be able to do tasks for you when you aren't around, further lightening your work load. IT also offers encrypted connections to users systems and compressed data traffic.
  • Software deployments via PKG file installs remotely.
  • Multiple observation of more then one computer at a time on screen.
  • Remote terminal command line interface.
  • It is resource intensive, sometimes it becomes locked up or unstable.
  • The UI is dated and could be improved on.
  • Would be nice if it offered abilities to clone or remotely install OS X upgrades.
  • It makes me do my job faster and in less time than having to travel to a user's work station to fix the same issue.
  • It allows for faster patching and updates to systems even without having to have access to a system.
  • It's already paid for its cost 1000 times over.
No other product does remote desktop management of multiple Macs as good as ARD does, some come close, some have less features.
General day to day use for managing multiple clients in an organization is its strong point.

Apple Remote Desktop Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Remote management of servers & workstations