Oversold and underdelivered
May 01, 2024

Oversold and underdelivered

Patrick Coelho | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with APS Payroll

APS is used for time tracking, PTO and sick time tracking, and payroll. Our hourly staff use the online clock to track their work hours. All staff use the PTO and sick time function to submit their requests and track their balances. Management is able to review and approve time cards as well as PTO and sick time requests.

Pros

  • Payroll functions well.
  • The online time clock works well.
  • PTO and sick time requests and balances work well.

Cons

  • Implementation was far behind schedule.
  • The journal entry created by APS for payroll has never worked.
  • Time is lost with every payroll since APS doesn't provide an accurate journal entry.
Paychex was probably the best system, but the constant shifting of support teams caused a loss of institutional knowledge every time.
ADP was impersonal and support phone calls almost always went overseas. The lack of knowledge of the support service was disturbing.
It was hoped that APS would provide a good system with quality support. Support normally isn't bad other than the journal entry.

Do you think APS Payroll delivers good value for the price?

No

Are you happy with APS Payroll's feature set?

No

Did APS Payroll live up to sales and marketing promises?

No

Did implementation of APS Payroll go as expected?

No

Would you buy APS Payroll again?

No

Implementation didn't go well at all. I provided the timeline necessary for the implementation and was assured by the implementation specialist that there would be no problem with meeting the deadline. It wasn't close to being met. And that was after repeatedly pushing the specialist to get it done. I was assured that APS could create an accurate journal entry to export to our accounting software. I was told that they would work with us to ensure that it would work correctly. When the time, we were given written instructions and told to let them know if we needed help. It never worked.

APS Payroll Feature Ratings

Payroll Management
9.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated

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