Disappointed
March 05, 2018
Disappointed
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis HR
Ascentis HR is used by our entire company. I was originally very excited to be able to have a HRIS that would allow for employee tracking, benefits, recruitment and onboarding to be streamlined. While Ascentis HR does offer many reports, to access the information you need often times multiple reports have to be created and selecting the right report is trial and error. On a positive side, the Employee self service portal allowed employees to take an active roll in maintaining their basic employee information, taxes and direct deposits.
- Creates a streamlined process, although it is more complicated to navigate through some pieces than necessary and isn't a completely smooth transition from one piece to the next.
- Employee Self Service portal - easily accessible and allows employees to view their check stubs, W4s, W2s, change tax information, direct deposits and basic employee information. It also provides employees with a tool that they use to see how changes can affect their paycheck prior to making a decision.
- While many reports are offered, their titles are misleading. It is frustrating to pull a report to find out it isn't what you were needing at all. You can create a custom report; however it may take multiple reports to gather all the infomration you need. All reports are in PDF, although you can export some to Excel. If there is a report you need but can't obtain, they will create it for you, but for a fee. If you have Ascentis payroll the reports are even more frustrating and all are in PDF format ( who needs a report in PDF!).
- It is presented as a "whole package" program, while in reality it is many databases communicating with each other. This creates multiple logins for the adminstrators and we often experience lag issues where data isn't flowing over.
- It is also presented that you will have a dedicated support team. You do not! You have a different number to call for different pieces (benefits, ACA, HR, etc). Often times only getting a support voicemail where you leave a message and it may be days before you hear from anyone. We all know when you need assistance that more often than not you don't have days to wait. Lack of communication is a major issue for our company. After the initial implementation of HR and Payroll, we don't feel valued as a client.
- You are responsible for certain reporting tasks that you were not made aware of during the sales and implementation process and may not have had to do with your old HR provider. Often you only receive an email right before it is due (sometimes after) with little to no guidance on how to complete the task.
- While webinars can be a great tool to ASSIST in training, they can not replace the human interaction that is often needed. The webinars are often extremely long just for one particular topic. Most HR professionals do not have that kind of time while performing all other duties and the day to day issues that arise. A perfect example is ACA, which was over 4 hours of webinars.
- Hardest open enrollment we had from the HR side. It took too many hours to prepare for, implement, and update employee deductions for payroll.
We chose to leave our former provider and go with Ascentis so that we could have an all in one system for HR, payroll, benefits, onboarding, performance management and learning. While initially we were excited to have the "total package" we have ended up unenthusiastic, frustrated and unhappy with the Ascentis product. We would have never switched if we knew then what we know now.
The actual implementation team for HR and Payroll were great, but you don't work with them after HR and payroll are set up.