Acentis Product Review
March 06, 2018

Acentis Product Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

Support team is very helpful. However, they understand the limitations of the system-- so many times they are helping to find a work around. Many times I hear "we will add this to the list for our engineers to consider for the next update." They make due with the situation that we are in.
Ascentis is our full suite HRIS system. Specific to the Ascentis HR, this is being used by HR specifically. We have other services such as TimeKeeper and ESS that is used across the whole organization.

The business problem it addresses is being able to electronic records for all of our employees. Ability to pull reports and have accessibility to data as needed.

Pros

  • Multi-window capability for employee data.

Cons

  • Integration: a lot of manual updates
  • Not an intuitive system for users
  • Limitations-- a lot of customizations
  • Reporting could be more robust
  • Negative: More manual entry and work arounds
  • Negative: Always have to audit to make sure all information is accurate
  • Negative: reporting is not intuitive and reports took a good amount of time to master
  • Negative: many calls to customer support line to work through items since it is not intuitive and system has MANY limitations. Not designed with HR in mind.
Decision to move forward with this product was made prior to my starting with the company. All other systems listed above have been better than Ascentis. Ascentis would be perfect for a small start up company that is just building. For established companies exceeding 200 employees, this is not the right product.
Support has been fine. The product is just not as robust as what the company needs. It's nice that there are plug-ins to create a seamless one system feel. However, there are many limitations to each of the products and plug in. Performance is one of the worst sections, but the alternative of adding another system or going manual is not an option for us.
Small companies that do not need a robust system. Company that prefers customization vs. plug and play for needs. Manual entry as some things do not flow from the ESS, or Payroll to the system. The flow from one system to the next can be confusing for the users. All aides are videos with very minimal documentation that users can reference.

Ascentis (discontinued) Feature Ratings

Employee demographic data
5
Employment history
Not Rated
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
2
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
7
Salary revision and increment management
Not Rated
Reimbursement management
1
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
5
Update personal information
5
View job history
5
View company policy documentation
1
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
4
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Performance plans
1
Performance improvement plans
Not Rated
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
2
Manager tracking tools
2
Corporate goal setting
3
Individual goal setting
3
Line-of sight-visibility
Not Rated
Performance tracking
3
Job Requisition Management
1
Company Website Posting
6
Publish to Social Media
Not Rated
Job Search Site Posting
5
Duplicate Candidate Prevention
3
Applicant Tracking
1
Notifications and Alerts
1

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