TrustRadius
AskNicely = NPS Champ
https://www.trustradius.com/surveysAskNicelyUnspecified9.748101
Michael Sterling profile photo
March 16, 2018

AskNicely = NPS Champ

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely throughout our my company. We utilize it to garner feedback in regards to many different facets of the business, such as product development, customer success, sales & marketing, and the list goes on and on. We are undertaking a large growth initiative this year and it is the tool we are primarily using to help us scale that growth properly.
  • On the back end, AskNicely is set up very well. It's incredibly user friendly, and integrates with our other systems (CRM, Zapier, etc) with ease. The overall automation throughout the product is really done well.
  • I was initially concerned about "spamming" our current customer base. AskNicely has safeguards in place that do a great job from preventing that from happening.
  • I really like that we can "publish" our promoters comments (luckily we have more than a few to choose from), directly to our website using a simple widget.
  • Their customer support/success throughout the implementation process is fantastic. Made sure we were getting the most use of their product, and also helped guide us in creating idea and ways to utilize the software.
  • Honestly can't think of much, but other than continued integrations with other products out on the market. Trello is one inparticular that we utilize that would be a "nice to have", but we get around it.
  • promoter.io and Delighted
On the back end & integrations, we found AskNicely was much further along than its competitors. We also found the UX on AskNicely was much better than promoter.io.
  • Customer Surveys
  • Research Studies
There is a way to use AskNicely in every facet of your business. I believe companies always have room for improvement and this is a great tool that gives someone direct answers on exactly where and what they need to be doing and how those actions can have a direct impact on their customers.

AskNicely Feature Ratings

Survey templates
9
Themes
9
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
9
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
Not Rated
Analytics
10
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
10
Access controls
10
Compliance
Not Rated