TrustRadius
A Nice Time with AskNicely
https://www.trustradius.com/surveysAskNicelyUnspecified9.748101
Diana Zabalovici profile photo
March 23, 2018

A Nice Time with AskNicely

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely to monitor our net performance score on an ongoing basis. It allows us to see how we're doing; the feature where you can segment results by respondent title is especially helpful. Our CEO is always interested in the response scores that come straight from owners.
  • The entire website is intuitive and easy to use. I could figure it out in a short time
  • Customer service is very prompt and responsive. Whenever I had a question, the explanations I got were really clear and detailed. I was matched with one rep, Andrew, and he's been great. I feel like I can just quickly email him and he'll take care of whatever
  • The fact that you can customize the AskNicely reports is useful. You can start to monitor certain key words, and slice and dice the data in endless ways. If you like data and numbers, you'll have fun
  • I'd like to be able to set the exact time when the net promoter score quiz email is sent across different regions of the US. Right now that's not an option, and due to time differences, different people get the email at different times
  • I'd like to see a funnel for the nps email delivery: right now I have no access to that data (of the total emails sent, how many were opened, how many were opened but the quiz wasn't filled out, how many respondents didn't comment, etc.)
  • More articles and resources on the Help page would be nice
  • AskNicely has revealed some important customer insights to my company. Reading through the detailed comments users leave is a great exercise
  • Monitoring our response rate from the AskNicely quiz has made us realize we send out too many emails. We're adapting our policy as a direct result
  • So far, there has been no quantifiable ROI
My company signed on with AskNicely before I came on board, so I honestly can't speak to that
  • Customer Surveys
In my opinion, AskNicely is especially good for a growing company.
If you're interested in keeping tabs on your customers' experience with your product/website and you have the resources to get back to those customers in a meaningful way, it's a great tool. If you're just going to compile a report on your nps score but not take any follow-up action, why would you bother spending the money on this service? Be realistic about what your company will do.

AskNicely Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
Not Rated
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
10
Compliance
Not Rated