Overall Satisfaction with AskNicely
We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and monitor their overall health.
- It's super intuitive and easy to use tool
- Great customer support, you get comprehensive and helpful replies
- Great integrations with other tools
- I wish we could use Salesforce integration on our current plan
- It's difficult to assess ROI on a tool but we really appreciate the feedback we get from our customers
- Delighted and SurveyMonkey
We tested a few tools before choosing AskNicely but it won because of:
- pricing
- customer support
- integrations
- how easy it is to set up a survey and sending logic.