Great tool!
June 06, 2018

Great tool!

Zuzanna Ostojska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AskNicely

We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and monitor their overall health.
  • It's super intuitive and easy to use tool
  • Great customer support, you get comprehensive and helpful replies
  • Great integrations with other tools
  • I wish we could use Salesforce integration on our current plan
  • It's difficult to assess ROI on a tool but we really appreciate the feedback we get from our customers
We tested a few tools before choosing AskNicely but it won because of:
  • pricing
  • customer support
  • integrations
  • how easy it is to set up a survey and sending logic.
I think AskNicely is great for both small and big companies. It's super easy to set up automation and send surveys regularly without thinking about it. AskNicely will deliver the replies to the most convenient channel for you (e.g. Intercom) so you can quickly reply and address your users' doubts.

AskNicely Feature Ratings

Survey templates
10
Custom logo/branding
10
Changes to live survey
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Compliance
10