A Real Review of Someone new to ask nicely
June 06, 2018
A Real Review of Someone new to ask nicely
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with AskNicely
We are using it for our NPS rating - it mainly deals with customer satisfaction. When we get a negative score we use it as an opportunity to coach sales people and CS reps.
- I like that it breaks down the score month.
- I like that it is integrated with Salesforce which is the main CRM we use and can easily look at accounts that are at risk.
- I like that we can message negative reviews directly to better understand the reason behind the low score.
- The way accounts are segmented can be confusing - MM accounts are split into two areas.
- Would like to include more stakeholders for each survey - our accounts have more than one rep.
- We are still somewhat in the early stages but it is giving us a better idea of at risk customers.