TrustRadius
AskNicely - simplifying NPS surveys!
https://www.trustradius.com/surveysAskNicelyUnspecified9.748101
Jacob Pitcher profile photo
June 18, 2018

AskNicely - simplifying NPS surveys!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

AskNicely is our team's go-to tool for gathering customer sentiment in the form of NPS surveys. It is used/operated by the customer success department, but the results and insights inform all of our teams! It helps us focus our attention and strategies in the right places to ensure we're always delivering value to customers.
  • AskNicely is a point solution for NPS. If you have a problem collecting customer sentiment and feedback, they do that exclusively and they do it well!
  • The team at AskNicely is great. Every time you have a question/concern, they're eager to help and quick to respond. I always feel like they have our team's best interests at heart.
  • Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
  • Collecting NPS results through AskNicely has allowed our team to focus on certain areas of product development, direct Customer Success initiatives, and begin leveraging Customer Advocacy.
  • Customer Surveys
AskNicely is a simple solution to a feedback collection problem. Looking to get a sense for how customers feel about your product/service? AskNicely is the perfect solution.

AskNicely Feature Ratings

Survey templates
8
Themes
7
Custom logo/branding
8
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
8
Response tracking
10
Data export
10
Standard reports
8
Custom reports
8
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
10
Access controls
10
Compliance
10