Great setup, with fantastic support
July 02, 2018

Great setup, with fantastic support

Gavin Bratty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely to retrieve feedback from all our customers. It gives us a good insight on what we are doing right and what areas we need to improve on, on both a development level and where we could start focus more of our marketing on.
  • Simple to use, giving us the ability to tailor the questions around our company's focusing points.
  • Once it's all set up, it's all automatic, sending out feedback forms to 10 different customers on a daily basis.
  • If we receive either great or not so good feedback, a personalized email is sent out to our clients, which saves us so much time and allows us to properly take a look at issues at hand.
  • Seeing as I am fairly new to the product I haven't found many ,if any weaknesses. The product works as we had hoped and delivered more.
  • Always positive, because it lets us know what we are doing well, and where we need to make improvements
  • Customer Surveys
Great for getting the initial conversations started and for getting the quick feedback with little effort of your own.

One problem we did come into was that our client list's weren't entirely up to date, and we had been sending emails to clients who had not used our product in years. So its good to make sure that the client list is up to date before sending our questionnaires.

AskNicely Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
9
Changes to live survey
9
Question design help
10
Multiple question types
Not Rated
Survey logic flexibility
Not Rated
Response tracking
10
Data export
Not Rated
Standard reports
Not Rated
Custom reports
9
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
10
Access controls
10
Compliance
Not Rated