Overall Satisfaction with AskNicely
We use AskNicely to retrieve feedback from all our customers. It gives us a good insight on what we are doing right and what areas we need to improve on, on both a development level and where we could start focus more of our marketing on.
- Simple to use, giving us the ability to tailor the questions around our company's focusing points.
- Once it's all set up, it's all automatic, sending out feedback forms to 10 different customers on a daily basis.
- If we receive either great or not so good feedback, a personalized email is sent out to our clients, which saves us so much time and allows us to properly take a look at issues at hand.
- Seeing as I am fairly new to the product I haven't found many ,if any weaknesses. The product works as we had hoped and delivered more.
- Always positive, because it lets us know what we are doing well, and where we need to make improvements