Item: Atera
Rating: 7
Author: Nikita Vinichenko

Overall Satisfaction with Atera

Use Cases and Deployment Scope

It is great monitoring tool to overview Dashboards, IT ticketing and spending.
Each part of Atera is powered in the background by AI with predictions for time and various other readymade messages and solutions.
The billing is per employee really helps with access distribution and saving, also remote access is made easy.

Pros and Cons

Pros

Dashboards for Projects
Patching
Remote Access
Billing per user
Ticket monitoring
AI features such as replies

Cons

External connections for users, customers
UI still creates a feeling of under development
Not ideal for several devices

Return on Investment

Faster Response and Time to Solve Tickets
Tracking history for repetitive tasks and solutions
Less information asymmetry within the team

Usability

It is rather hard to complain about the UI with new features being added constantly or reworked.
The only problematic interface part were reporting and the way the look and setup.
In some cases, the AI feature is not usable at all or provides only basic answers. It is still helpful but could be elevated and trained more.

All in One

Streamline of operations and knowledge: everyone within the team is able to see how things are done and can follow up without a handover or additional tasks to store knowledge.
As a result our customer and user service had increased significantly, we also tend to save money bo paying per user, and seeing consumption of each product in dashboard.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Likelihood to Recommend

Automate repetitive tasks, have ready-made solutions saved and monitor it remotely. Atera covers this perfectly and per each project. The level of customization is broad, providing even more possibilities to simplify IT Ticketing.
For reporting side of things, we like to another tool, and it can be rather confusing with UI in Atera. If this feature were more developed we would consider it.

Atera Feature Ratings

Comments

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Great Solution for Monitoring & Ticketing