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Atera

Atera

Overview

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…

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Recent Reviews

My Review of Atera

10 out of 10
December 15, 2023
Incentivized
In my role as an IT apprentice at a high school, I frequently use Atera, a versatile and efficient tool that's integral to our IT …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (89)
    9.4
    94%
  • Patch Management (88)
    8.7
    87%
  • Network device monitoring (77)
    8.6
    86%
  • Policy-based automation (76)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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MSP - Pro

$129

Cloud
per month per user

IT Department - Professional

$149

Cloud
per month per user

MSP - Growth

$179

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 9.5

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.1
Avg 7.4

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.7
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Product Details

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.


Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.


*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.


To learn more about Atera: www.atera.com

Atera’s platform features:
  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:
  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Atera Videos

AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $99.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.4.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(152)

Attribute Ratings

Reviews

(1-25 of 92)
Companies can't remove reviews or game the system. Here's why
Amy Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Security scans of networks through network discovery.
  • End user support through ticketing and helpdesk.
  • Remote monitoring and management.
  • Remote access.
  • Patching tool does not pick up machines that were offline when the process was going on.
  • Ability of the platform to be customized to met particular needs.
Score 8 out of 10
Vetted Review
Verified User
  • The deployment is very easy. We just installed the agent software to our endpoints and they were connected to the Atera central dashboard.
  • Managing endpoints are very user friendly. We can provide almost every necessary support to end user.
  • The overall UI is very administrator friendly.
  • Work as a digital inventory.
  • Sometimes uninstalling software from the remote endpoints doesn't work properly.
  • Endpoints can be connect instantly and the good thing is operations like shutdown or restart work pretty quickly but while running script to remote devices, it lags sometimes.
  • Can't retrieve hardware information's from clone PC but works pretty well in case of brand PC's
March 29, 2024

Unified IT Management

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • In my view the PSA module makes it easy for technicians to manage tickets by creating , assigning, tracking them efficiently also It automates ticket routing that will ensuring that client support requests are directed to the right technician based on rules along with the priorities, that smoothes the resolution process from query to completion.
  • I like this feature that is automated patch management. devices stay current with the latest security updates, minimizing vulnerabilities. It schedules deployments during off hours, minimizing disruptions
  • & automatically deploys critical patches across multiple client networks.
  • The platforms real-time monitoring keep a close eye on IT systems, spotting issues like low disk space or high CPU usage promptly. For instance If server disk space becomes critically low IT instantly alerts administrators. alerting them to act proactively & prevent system downtime.
  • the ability to create custom reports with specific metrics and filters that will be beneficial for MSPs who getting deeper insights into their operations.
  • The interface is bit complex for new users. Simplifying the user interface & giving more intuitive navigation can improve the user experience.
  • The mobile app doesnt have some features and functionalities available in the desktop version.
Score 10 out of 10
Vetted Review
Verified User
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
  • Atera does not yet have a MDM system, but I have been told that it is in the works!
  • Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
  • Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
Fahad Hossain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The dashboard is very neat and clean. Very user friendly too!
  • Network discovery feature allows us to easily organize the newly added host.
  • The agent is very light and does not affect the system performance.
  • Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
  • Admin console provide great visibility over the entire infrastructure.
  • There should be more reporting options like top 10 alerts by low/high category.
  • In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
  • Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!
Score 10 out of 10
Vetted Review
Verified User
  • Patch Management
  • The ability to add scripts to our policies to automatically perform a task
  • Remote monitoring and access
  • Audit log to show what was done and by whom
  • SNMP templates for non-standard devices
  • Reporting, while it is good, it could be better
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • All in one ticketing and remote access directly from the ticket.
  • Integrating AI into the software has helped, especially in the Command line interface.
  • Multiple options for remote connections.
  • Reactive and helpful support in the live chat.
  • Can definitely improve the ticketing/helpdesk side of things. Lacking a few options that other systems have.
  • Reporting could be improved with a bit more control.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Its functions and range of implementation for IT monitoring are great
  • Comfortable and reliable space for managing remote tasks
  • Properly structured functions in its user interface has improved our user experience
  • Few of the patches installed need some upgrades and lack occasional functionality
  • Its pricing structure
  • Scope of improvement in being a CRM
Robert Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy access to device information and remote capability.
  • Scheduled automation for after-hours maintenance and remediation.
  • Ability to run scripts on remote devices.
  • Network device monitoring and alerting.
  • Some interface elements could be streamlined, like consistency of breadcrumb navigation between pages.
  • Included Splashtop remote is functional but limited.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Atera provides very good ticket and billing management
  • The dashboards and reports are easily customizable and are visually appealing
  • Patch management capabilities are very good with Atera
  • Scheduling alerts can be made a lot better
  • We have somewhat limited control over network hardware
  • The network discovery mechanism can be made a little bit quicker
December 09, 2023

Atera Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The overall ticketing dashboard is very much comprehensive
  • We can directly convert emails to tickets which makes our work very much efficient
  • AI enabled ticket tagging helps quicken our entire business process
  • The lead time for patch management can be made a bit better
  • The customer support response time is little long in my opinion and can be made quicker
  • Scheduling tickets is not very simple and little bit complex in my opinion
November 07, 2023

Atera Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scripting
  • Automation
  • Ticketing
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
  • The ticketing feature is usable, but still needs improvement. The inability to attach a user to multiple machines is, in my opinion, a questionable design choice. You are able to attach multiple users to a single machine though.
  • The AI features are a great starting point but frequently miss the mark on giving you a fully working script that you can just deploy. You will always need to test and troubleshoot them.
  • I think the shared script library is a mess of incomplete and poorly documented scripts.
Michael D. Cole | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • You pay for one Admin Seat. With that you can maintain an unlimited number of devices.
  • Atera notifies me of any issues with specific devices promptly.
  • Patch updates can be pushed easily, keeping devices up to date.
  • Integration and adding devices is very easy and efficient.
  • Simplify setup of parameters for notification. Currently, it is a cafeteria plan. pick and choose from a host of them. I would rather have the option to choose "don't bug me" or "fill my inbox with alerts" and a few in between choices.
  • In my opinion, quietly update and improve. In my opinion, don't act like every month is a WOW! update.
  • Support for MDM, setup and administration of iOS devices. In my experience, I'm using a separate service now, and not satisfied with the results. I believe this is in the works but not launched yet. I would be willing to guinea pig for them. For every laptop we have out there, using Atera, we have iPads and iPhones as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Password and credential storage allowing the whole team to be able to access things
  • The ticket system is fast and well organized to keep things on track
  • The ability to use multiple types of remote access software with it allowing us to use our favorite
  • The contact organization and search is helpful when dealing with large orgs
  • Some of the editing of fields or entries can be awkward at times
  • I would like to have the choice of audio notifications when tickets are updated or added
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