Skip to main content
TrustRadius
Atera

Atera

Overview

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it…

Read more
Recent Reviews

My Review of Atera

10 out of 10
December 15, 2023
Incentivized
In my role as an IT apprentice at a high school, I frequently use Atera, a versatile and efficient tool that's integral to our IT …
Continue reading
Read all reviews

How Atera Differs From Its Competitors

All in One

Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with …
Continue reading

All in One

Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to …
Continue reading

All in One

When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new …
Continue reading

All in One

The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day …
Continue reading

All in One

With the exception of billing, which we don't use, the single pane of glass that Atera provides for all of our devices is fantastic. I can drill down to a specific device or see things at a department level. I can also see an overall organizational level if necessary. By automating tasks, my team …
Continue reading

All in One

The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to …
Continue reading

All in One

Our IT department which was earlier based totally on manual labor and workforce is now shifting its focus towards automating its functionalities including CRM, RMM, remote monitoring, and more. With Atera we have now automated the billing process and reporting processes as well resulting in better …
Continue reading

All in One

The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of …
Continue reading

All in One

Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times …
Continue reading

All in One

Atera's single centralized platform approach has been beneficial for us in so many ways. We are able to cut down on a lot of redundant spends and also improve our overall effectiveness and working efficiency. The single platform approach for billing and reporting enables us working better across …
Continue reading

All in One

To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is …
Continue reading

All in One

Atera reduces downtime and saves lots of time which is very complex to do manually, Altera's single platform impacts IT Departments and organizations all the updates and patches are fixed with a single centralized console, and easily monitor all the devices with a seamless experience, We …
Continue reading

All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
Continue reading

All in One

I like the fact that Atera is an all in one solution: PSA and RMM in one. RMM and tickets are integrated and the things combine perfectly. They also do invoicing but that part is very basic IMO and I am not using that. Besides this Atera has a customer portal which looks great. I gives a …
Continue reading

All in One

It is nice to be able to have everything under one roof so to speak. At my MSP position previously we had many tools that forced you to jump back and forth between windows and tabs, there were always issues with the integration connectors, huge wastes of time. The ticketing system is lacking some …
Continue reading

All in One

Honestly, I don't use the billing portion, or reporting. I use Atera for one company. The other tools are available to IT providers who have multiple clients, and that is great. If I were to choose to set up shop for myself as an IT consultant today, you can bet I would buy a new laptop first, …
Continue reading

All in One

It has made us more profitable and helped to sell clients on the monitoring, patch management and inventory features we had to pay extra for with other RMM clients.
Continue reading

All in One

Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and …
Continue reading

All in One

It's made most of our support be available in one spot. Their mobile app needs improvement though. We find it is a lot easier to fire up a laptop to see the desktop version. But it would be nice to use a tablet and access the same information. Other than that, we find the system has enabled us to …
Continue reading

All in One

The main thing we use Atera for is the remote management of our systems. We are an in-house IT Team, so we are only supporting our site. But even with that we have seen a significant increase in productivity for being able to provide customer support. We have even been considering implementing …
Continue reading

All in One

I have yet to fully utilize the PSA and billing aspects of Atera but do use the remote access and RMM extensively. I've begun to explore the other functions to see if I can do everything in Atera going forward but still have to get out of my old manual ways.
Continue reading

Usability

It was easy to set up but took some time to get it working originally. I wish the SNMP templates were in the product when we purchased it, as it would have cut hours off our onboarding of clients.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (85)
    9.3
    93%
  • Policy-based automation (72)
    8.8
    88%
  • Patch Management (84)
    8.7
    87%
  • Network device monitoring (74)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons
Domenico Patania | TrustRadius Reviewer
Domenico Patania
IT Consultant
Domenico Patania (Computer & Network Security, 1-10 employees)
Verified User
Manager in Information Technology
Industrial Automation Company, 201-500 employees
Return to navigation

Pricing

View all pricing

MSP - Pro

$99

Cloud
per month per user

MSP - Growth

$129

Cloud
per month per user

IT Department - Professional

$149

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
Return to navigation

Product Demos

Atera 5-Minute Walkthrough

YouTube
Return to navigation

Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 10.0

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

9.1
Avg 7.2

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.4
Return to navigation

Product Details

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools.


Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.


*New: Atera integrates with Open AI (the creators of ChatGPT) for script creation and execution, so the user can run scripts and explore new automations.


To learn more about Atera: www.atera.com

Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Atera Videos

AI-powered IT with Atera
Atera for IT - Remote monitoring and management for unlimited devices, patch management, reporting, alerts, ticketing and billing.
Atera is an All-in-One IT platform with remote monitoring and management together with a helpdesk platform

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $99.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.3.

The most common users of Atera are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(149)

Attribute Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
April 18, 2024

Atera: one platform, countless services

Domenico Patania | TrustRadius Reviewer
Domenico Patania
IT Consultant
Domenico Patania (Computer & Network Security, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
I have greatly reduced the time it takes to manage clients and endpoints, it allows me to remotely access corporate PCs and virtual machines without having to set passwords individually, and it allows me to manage everything centrally and efficiently. before Atera, management was complex and disorganized because of the huge amount of data I had to record manually on the various devices
March 29, 2024

Unified IT Management

Verified User
Manager in Information Technology
Industrial Automation Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
It has positive impact which include increased efficiency in remote monitoring & time savings from automated administrative tasks. Conversely poor usability could lead to frustration, decreased productivity & potentially hinder the organization's ability to leverage Atera's full capabilities.
March 25, 2024

Great, Especially for a 1-Person IT Department

Verified User
Director in Information Technology
Hospital & Health Care Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Usability
10
Atera constantly monitors usage of computer resources to alert me of potential problems, as well as ensuring that all endpoints are up to date on our schedule. We even get to pick specific patches to wait on, should we choose to, for known issues or other problems.
March 20, 2024

Amazing All-In-One RMM and PSA

Verified User
Manager in Information Technology
Real Estate Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
March 15, 2024

Friendly UI and easy management!

Fahad Hossain | TrustRadius Reviewer
Fahad Hossain
IT Executive
HAMIDA TRADERS LTD (Information Technology & Services, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
7
The platform is generally user-friendly, with a straightforward and user friendly interface that simplifies navigation. The ease of use has reduced the learning curve for us, contributing to faster adoption and better productivity.
March 09, 2024

Atera RMM/PSA - if you don't use it, you should!

Verified User
Manager in Information Technology
Transportation/Trucking/Railroad Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Usability
10
Before I brought in Atera, patching our computers/servers was a nightmare. No one could tell me if they did get patched without going to each machine and looking. With Atera, I can set up patching schedules that fit my different departments schedule. I can also run reports that show me who was patched and more importantly, who wasn't. I can then either push the patches right away or schedule them for a time that won't impact or minimally impact the user. We have also added scripts to our patching profile to reboot the machine, even if the patches don't need it to apply. This has help tremendously as it allows the computer to start clean after every patching schedule.
January 22, 2024

The all in one IT manager we needed in our organization

SB
Swayam Behera
CFO (Chief Financial Officer)
Aress Engineering and Technology (Mechanical Or Industrial Engineering, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Atera has increased our management functionality with its wide range of features and board. Deploying various profiles on every computer in our organization has provided us with resources to help us sell services to our customers, have repetitive customers, and maintain great relationships with our customers. Overall we have accessed real-time monitoring in an optimized manner for our IT team.
January 05, 2024

Atera is a clear winner in the IT management category

Robert Miller | TrustRadius Reviewer
Robert Miller
Information Technology Manager
Schreiber Foods International (Food & Beverages, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Whenever anything is not able to be automatically remediated or addressed, Atera puts everything in one easy to navigate interface. Between the full-featured browser access and the features available in the mobile app, most everything can be managed from anywhere.
December 15, 2023

My Review of Atera

Verified User
Employee in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Atera plays a crucial role in our multi-school IT management scenario, offering an integrated ticketing system and streamlined remote access capabilities that markedly boost our operational efficiency. In an environment like ours, where the challenge lies in managing diverse IT needs across several schools, Atera's blend of flexibility and reliability is invaluable. Its ability to provide quick, effective remote support and organized issue tracking helps us maintain high service standards across all the schools we oversee, highlighting its importance in our daily operations.
December 15, 2023

Great flexibility and customizations offered with Atera

MW
Matt Werhner
Sales Director
PIMworks (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
One of the best things with Atera is the overall simplicity of the remote monitoring platform. Accessing real time alerts is very smooth and quick with Atera. Also, the reporting structure is very much flexible and the reports are easily customizable which helps us get insightful information and also save a lot of time in our business process.
December 09, 2023

Atera Review

JM
Joe Miller
Senior Product Marketer
PIMworks (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
One major advantage of using Atera for us is the fact that it is an All in one platform. The remote monitoring and the patch management capabilities are very much seamless with Atera. Additionally, Atera has a plethora of quick reply templates readily available which enables us to never miss out on any user interaction. Overall, our entire business process is now made efficient with the presence of Atera.
One more good thing about Atera is the user community that it has. The user community is very much active and helpful.
November 29, 2023

Change the Revolution - Atera

NILESH KUMAR | TrustRadius Reviewer
NILESH KUMAR
SOC Analyst
Fencesense Technlogy (Computer & Network Security, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Atera is designed very user-friendly for IT teams to quickly identify and resolve issues before they become major problems with automated administrative tasks and saves lots of time, real-time monitoring helps monitor all the devices through the central console and offers a range of features and tools to help streamline IT management, including ticket management and patch management.
November 13, 2023

Great all around RMM

KS
Kamil Salagan
IT Manager
Bartek Ingredients Inc. (Chemicals, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Automating some of the most mundane tasks like pushing security updates, running scripts, or generating tickets when a device goes offline. It's taken the hassle of going between systems to check up on an asset.
November 07, 2023

Atera Review

FP
Frank Pietersma
Owner
Inno ICT (Computer Networking, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
It was relativity easy to implement Atera. They have done a good job in creating a web application which is logicaly structured and easy to understand. They have a lot of well written support pages online describing all the functions.
November 06, 2023

Atera is an amazing value and a force multiplier

Verified User
Director in Information Technology
Law Practice Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Atera is dead simple to use. Anyone that has even a mild technical background can use and administer the system. All of the features are laid out logically and are easy to find and use. The scripting interface is easy to use and intuitive. The AI features in the scripting interface are really easy to understand and dive into.
September 06, 2023

Atera is my kung-fu, and it is strong.

Michael D. Cole | TrustRadius Reviewer
Michael D. Cole
IT Administrator / Creative Director
VANTAGE Surgical Solutions (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Utilizing Atera along with Splashtop gives me the ability to log in to devices and control them remotely, or have end users show me what is going on. We use Microsoft Teams and can share screens and grant access to control, but Teams uses an inordinate amount of data to share what's going on. Working remotely from a cellular connection with data limits can make that solution untenable. Atera uses a small fraction of the data, is more efficient, and has created more time for me to handle other responsibilities.
July 27, 2023

Atera helps successfully grow my MSP

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
It has increased my automated tasks. We still manually check updates but it has helped to automate backups, patches, inventory and saved days and hours of time putting reports and manual processes together.
July 03, 2023

Atera Keeps Our Business On Track

Verified User
Technician in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
The ease of use of Atera is one of its most useful features. Setting up new connections from our end onto our clients computers is both fast and reliable. That allows us to begin monitoring and understanding the issues with the PCs quickly and without having a lot of downtime where we wait for information.
July 03, 2023

Atera helped take our IT / MSP work to the next level

KJ
Kevin Jenks
CEO (Chief Executive Officer)
The Jennic Group (Computer & Network Security, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
We've been able to bring on more clients and devices without having a huge team. This has allowed us to grow without breaking the bank. Atera's support and assistance in getting to know the product is excellent and their support is top-notch.
June 26, 2023

Atera is a phenomenal All-In-One IT Solution

Verified User
Technician in Information Technology
Automotive Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Atera is incredibly user friendly. It did not take long to get used to the interface at all. There are a few things that could use a little modification (already mentioned in previous points in the survey), but is still a great experience over all.
April 09, 2023

Atera, the G.O.A.T.

BP
Brian Pankey
Owner
Pankey Consultants (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Atera is a joy to open up and see what is going on with my clients. As a single user managing some 500 machines at the moment, automation is key to keeping my sanity and customers happy so being able to manage tasks with ease is a must and Atera delivers on that need.
April 07, 2023

Atera MSP suite

JG
Joel Greenberg
Owner
Orange County Technical Services (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
I feel like I have a good grasp on the status of my clients all the time. When they complain about Internet dropouts, I put availability monitoring on the client workstation or server and in a few days you have a graph you can show them of uptime. That has been perceived by clients as a great service.
Return to navigation