Great but pricey program
April 10, 2017

Great but pricey program

Jessica Adams | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with athenaClinicals

  • Templates are widely available for most specialties. They are easy to use and modifiable.
  • Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
  • Records sent to other providers contain concise and easy to read notes.
  • The cost is very high compared to other programs.
  • Some people find the program difficult to learn.
  • The billing software requires more work than is described when they are trying to sell you the program.
  • The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.

I was not the one that selected the program but we all voted as a group and the CEO made the decision. We actually voted to do more research because of the expense of the program.

It is easy to use and to learn with many available templates. We are in psychiatry and there were not initially a great deal of templates but there are now. All in all it is a good program but expensive.

Well suited for combined billing and EHR use. Most of us found it easy to use but some had great difficulty. Templates make charting easy and they are pre-programmed into the software. Diagnoses are also ICD 9 and 10 compliant.

The cost is very high and the extra charges were surprising.

athenaClinicals Feature Ratings

Real-time eligibility verification
8
Coding
9
Claims management
9
Patient billing
9
Financial Reporting
8
Rule-based scheduling
8
Automated patient check-in
7
Automated appointment reminders
8
Multi-location support
8
Calendar interface
Not Rated
Charting / document management
9
Templates
9
E-prescribing
9
Fax integration
9
Patient portal
9
Mobile/tablet support
9
Speech recognition
Not Rated
Integration with other EMR and PM systems
2
Customization
9
Workflow automation
9
Role-based permission levels
9
Data backups and redundancy
8
HIPAA compliance
9
Local mode / networking failsafe
9
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
8