Roll in Atlassian Confluence!
June 06, 2014

Roll in Atlassian Confluence!

Jean-François Hallée | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Gliffy

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence is being used by some departments of our University to be able to consolidate our documentations and procedures at one place in one environment. Before we found Confluence, each department or team were using their own way of storing and documenting things that are critical for the core business. Its easy to see which problem could occur when the responsible person for a certain service is away from work for a while and the service goes down. It was a logical decision to get a tool that would allow us to gather everyone under a simple documentation infrastructure that would be simple to use and not costly. Now that everyone is gathered in a single tool, the knowledge sharing is way more easier that browsing on server folders for docs or on some other random tools people could find.
  • Confluence search engine is really good! It searched through pages and attachments kind of like Google would do.
  • Ease of use of the tool is really great for bringing reluctant people to use it
  • The community aspect is really great for people being used to social networks like Facebook. Its really a cool feature that helps people from remote locations to work together on a common problem or installation procedure for example.
  • Import / Export features is another option that helps to bring more people in and also eases the migration process.
  • I wrote that import / export options are great with Confluence, but they still have some work to do. MS Word importation is getting messy with the layout if its more than regular text. Also, we would need more options available like Visio or MS project for example.
  • The search engine is great BUT you need to train people to write docs as a web page. Which means that you need to help them understand how a web search engin works (Title 1 > Title 2, etc.) so they can find their pages when the work is done.
  • Updates can be hard on users to follow all the moving of buttons and menu in the UI. It would be great to integrate in the UI a "What has changed since you last went online" or something like that.
  • Training time for new employees has been reduced by a lot !
  • Before having Confluence, when some experts were going on vacation for example, we had to tell them to wait for their return cause we weren't finding the docs or procedures to give them what they wanted. Now, the customer will be able to get service whenever they need cause we do know the knowledge is accessible by each team and across teams even.
  • On negative point, training people, keeping standards up and monitoring how people use the tool is something a tool like Confluence brings but which tool wouldn't if we need the KDB to be efficient?
  • pydio,wiki
The low cost, ease of use and learning curve was what help us decide which tool we wanted to use here. Also, when selecting a tool like that we needed to know if the community and support were active and great and it is with Atlassian Confluence.
Confluence usage in our business is new (2-3 years I think) and the efforts of switching the documentation center is huge compared to the time needed to migrate so its expected to continue for a couple of years. A lot of business I've been in are considering a knowledge database something that is cool to have but not something that needs to be top notch. So investing time and efforts into structuring and bringing people up to speed with a single tool is hard to justify to the higher instances of the business sometimes.
To be honest, I do recommend Confluence for all sorts of documentation needs! Cost is low, learning curve ain't scary and it adds features to a regular knowledge database (community blog, likes, commenting feature, etc.). There is still work to be done after you pick the Confluence tool though (writing standards, storage structure and such).