Confluence Reviews

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Score 8.1 out of 101

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Reviews (1-25 of 79)

Steven Carmean profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great support out there since its widely used.
  • Very customizable with themes and color combinations.
  • Collaborative editing options.
  • A plethora of add-ons to customize your experience.
  • Migrations of data can be difficult.
  • Backup service breaks so you're better off manually backing up.
  • The log-analyzer can sometimes treat symptoms, but may not see the root cause to a problem with the system.
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Bailey Troutt profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • This effective application has so many useful advantages that create flexibility to edit different types of documents and also to edit all my rich content within just a few seconds with all these amazing features.
  • It has a platform for managing a lot of files even longer files or some tiny pieces of documents.
  • It has a useful feature that surely helps me out in my tough schedule is it’s about to create useful meeting notes that are quite useful in order to get a reminder as well.
  • By using Atlassian Confluence now I can confidently say that I can manage dozens of files in one single location and also discussion among the teammates is now more convenient with it.
  • Workload issues are so much less by using it so, for me, there is no drawback in it.
  • Because of its superb features and functionalities, it has become my favorite companion now. I do not have to face any kind of trouble.
Read Bailey Troutt's full review
Michael Gibson profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Load an idea. Never lose it. Everyone can edit the core page or add comments. The old "parking bay" full of post-it notes doesn't get lost at the end of the conference.
  • Templates - lots of different formats that provide suggested processes improvements in their very design. And we edit the pages to suit our company process anyway.
  • Extra tools. Add images, links, Trello board, JIRA task links, etc. I found the inbuilt draw.io tool useful the other day when working on a process and now that diagram is added to the proposal document we send customers.
  • Pages can be categorised, so we have an Internal Process pages, Project pages, Team Directory pages, etc.
  • Atlassian Confluence is not very graphic so the user interface has a lot of options which can be daunting for new users. It feels like an old system - so busy with text options everywhere, I feel like I want to break out in DOS commands and throw away my mouse.
  • Navigation is not always intuitive - I know there is flexibility there, but it can be confusing. Therefore user engagement is not as strong as it could be.
  • I'd love to have tables displaying pages alphabetically with field and filter options. I have customer information but want to see the missing info more easily so I can action these. Or add a customer and it sorts itself in the right order. And then my template for customers can have a field added for all customers. There is a danger that the data can become too static as it doesn't make it easy to see the data. Same forms approach has an application to our other categories
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Suleman Ahmad profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Built-in tools (drag and drop) to format the page
  • Tagging team members
  • Email notifications for changes
  • I start watching a few pages, but Confluence then added me in all pages by default and now I am getting a lot of notifications for irrelevant pages
  • Sometimes when my teammate adds some points in a Standup meeting against my work then I only get the empty response in email notifications without the details of what was added. (I don't know why the content is missing)
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Kaleb-John Loo profile photo
September 24, 2019

Simplicity at its core

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick way to document knowledge.
  • Easy to access and navigate.
  • Provides updates on latest documentation.
  • Customizable.
  • Searchable.
  • Would like if it integrated into Office 365.
  • Navigation is a bit limited for exploring.
Read Kaleb-John Loo's full review
Hilary Hobbs profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to personalize for your company.
  • Access to important documents is streamlined.
  • It keeps communication flowing and frees up time for HR because important basic info is there, so there are fewer questions.
  • It's a bit difficult to navigate.
  • Having to create one on one forms weekly gets messy in my "personal space" portion of the site.
  • Better integration of different software.
Read Hilary Hobbs's full review
Viktor Mulac profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Overview of document versions, links users, and actions to content.
  • Reports and overviews.
  • Also, supports budgeting/financial tracking.
  • Perfect for knowledge management in a team or with external partners/clients.
  • Until recently, it was hard to synchronize content with Enterprise Architect definitions. According to recent news from Atlassian, this should have been resolved by EA connector.
Read Viktor Mulac's full review
Ted Cook profile photo
Score 8 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Organize your work in spaces
  • Discussion of work and tracking progress
  • Provides visibility into our software projects
  • PDF exports only render gadgets as links
  • Need better chat and phone support
  • JIRA Gadgets in Confluence don't function correctly
Read Ted Cook's full review
Ben Williams profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It accurately displays documents and information well.
  • It is easy to upload external files, which is key for installation walk-throughs.
  • It is easy to allow manage users and groups to have access to specific areas only.
  • I feel the biggest area that is missing is support for more languages for source code.
  • Also does not allow you to go through revision history.
  • In-line comments for easier modifying would be nice.
  • Easier integration with other applications would be nice.
Read Ben Williams's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Atlassian Suite integration - As part of the Atlassian suite, Confluence makes it trivial to pull in information from other products in the suite, enabling easy linking to JIRA issues, Bitbucket pull requests, etc.
  • Confluence's In-Built Charts and reports make it really easy to construct detailed reports that clearly show the status of projects, defect backlogs, etc, in a digestible manner
  • Confluence's Permission model is very robust and enables you to allow and disallow access to certain areas of Confluence based on users and groups, making it easy to control sensitive information.
  • Confluence's Query language can be fairly obtuse, and it'd be great to see Atlassian build a visual query builder to make constructing queries easier.
  • Feature Discovery - Atlassian could do a better job of helping users discover its vast number of features. Sometimes I'll say "I wish Confluence could..." and one of my colleagues has discovered a way to do that. Features are generally easy to use, once you know they're there.
  • Paid plugins - For an expensive tool such as Confluence, I'd like to see Atlassian start to buy up and incorporate some 3rd party plugins that provide exceptional value as part of the core product, rather than relying on end-users to implement those plugins correctly.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Editing of pages on demand, without hassle
  • Whole text editor, so you don't need to create things on Office and paste on Confluence
  • Integration with JIRA SD and Trello
  • Atlassian support is amazing!
  • User management can be a bit hard, especially between different companies
  • The installation and configuration is not so simple
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No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use
  • Integrates nicely with JIRA
  • Automated documentation could improve more.
  • Occasional editing does not function properly, but not so often to impede your work.
  • Interface is quite basic. Though there is a point to make that is a pro instead of a con.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows for a simple and organized layout of documentation and instructions.
  • Very flexible layouts with many different features that you can add to the pages. You can also customize the look and feel of the pages.
  • Editing the pages could use more features that are easily accessible, but that is just going above and beyond what is necessary. It is currently "good enough".
  • I wish there were built-in templates for documentation to make it easier for when you have multiple people typing up documents. It would just make it cleaner and more professional. Obviously, we can create our own templates, but it would have been nice to have this built-in.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Project planning.
  • Meeting notes.
  • Blog posts.
  • Build SSO into the product at no extra cost. Currently, you have to purchase a third-party plugin or if using Confluence Cloud you have to purchase Atlassian Access which is often the same price, if not more, than Confluence itself.
  • When publishing changes to a document you will be notified if someone else has made changes. In order to publish your changes, you are forced to publish theirs as well but it doesn't tell you what their changes were.
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No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It has integrations with valuable tools.
  • It is easy to use.
  • It has SSO capabilities.
  • Searchability can be difficult at times.
  • It's only as good as the group that manages it.
  • Information can become antiquated if not frequently updated.
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No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great rich UI for formatting and diagramming
  • Auto-save prevents lost work
  • Hierarchical organization helps with search result accuracy
  • More snappy and responsive UI
  • More accurate search results
  • Better tools for approvals management
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Chris Snelling, CFA profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Read Chris Snelling, CFA's full review
Joshua Pekar profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
  • Collaboration and updates are easy to turn on or off.
  • The product is very scalable and can capture and organize a lot of data in one place.
  • Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
  • Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
Read Joshua Pekar's full review
Rounak Jangir profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • First and foremost, if you need to maintain the documentation of your project, Atlassian Confluence is the best option for this.
  • It has lots of plugins available which makes it very much useful, like gliffy, through which you can design flow diagrams very easily.
  • Document collaboration with team member is also very good with this. You will get notified if someone from your team has changed something.
  • It has wiki like syntax for markup and lots of other shortcuts which make development faster
  • The search feature could be improved. Search result are not always what we are looking for.
  • It could be more flexible, just after adding few docs it starts becoming very clustered.
  • It is costly to use it for personal use. I would like if it had free version with some limited version-- at least we could have basic features.
Read Rounak Jangir's full review
Johnny Stevens profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy management of documentation and files
  • In-line linking to Users, Issues, and other Atlassian artifacts
  • Ability to create Action Points from Confluence documents which email/interact with the user connected with the Action Point
  • Excellent built-in Macros which can be used to tailor content (e.g. Code Blocks with user-defined styling and UX, Table of Content and Children page listings)
  • Searching is a challenge in Confluence. If you know the Space (we group our functional areas into 'Spaces' in Confluence), then searching is straight-forward, but if you don't know the Space, the searching becomes a bit hit and miss.
  • Organizing child pages under a parent is tedious. Rather than allowing a drag-and-drop interface, you have to go into Space Tools, then navigate through to the parent page and manually re-sort pages. Once in the Tools area, the feature set is good, but it would be nice to have fewer clicks or some sort of toggle to Edit Mode which allowed these features while still on the Confluence Page.
  • When presenting Tables of JIRA Issues meeting specific criterion, the refresh/load time can get very slow. If there were an option to either prioritize the load order or the option to run synchronously/asynchronously, it would be a better UX.
  • Adding Security to Pages/Spaces can be a challenge. The UI for this feature often simply tells you that the permissions are inherited, and you have to navigate up a level or three to find those specific 'inherited permissions'. Each page should have its own listing of permissions with some indication of whether they are inherited or not, with an option to edit on the page (not in the parent or grandparent, etc.).
  • In working with the underlying database content, there are some major drawbacks... First, the underlying data for the pages is a long string of html, so any sort of searching is impossible. The option (or a built-in mechanism) to segment out sections of a page in the database would help in this effort tremendously.
  • Second, the underlying database has no easy way to apply the same security placed on the pages (see two points above for Security UI issues). Because we cannot reliably determine access/permissions to the pages from the DB, we have locked down all DB tables to ensure that no sensitive information is viewable by unauthorized users.
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Clay Horste profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is really easy to make document templates with Atlassian Confluence.
  • If you don't like how you've organized your documents in Atlassian Confluence, you can easily rearrange your documents into a structure that better fits your business.
  • Building a linked document structure is really easy within Atlassian Confluence.
  • Atlassian Confluence is extensible with macros and extensions.
  • There are integrations with other platforms for Atlassian Confluence.
  • I was perusing the developer documentation and I found it to be poorly organized. It just felt unapproachable.
  • We get too many status updates from Atlassian cloud. I think they are trying to be transparent, but it feels more like oversharing.
  • Sometimes I feel like their lines drawn with other Atlassian apps could be less hard. While there is substantial integration with JIRA, for instance, it seems like you have to really look for ways to use the two together.
Read Clay Horste's full review
Ammar Aldaffaie profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very user-friendly and easy to use by anyone.
  • Easy to implement and does not require time to go from zero to live.
  • Easy to integrate with other systems.
  • Web-based, anyone with a browser can use it.
  • The user interface can use some improvements.
  • I would like to see improvement to the way it handles document editing when 2 users are editing the same document at the same time. I still think it is good as is but it can use some improvements.
  • The integration with other systems needs more work and can be more user-friendly.
Read Ammar Aldaffaie's full review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using JIRA as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
  • The lack of a defined workflow in Confluence is problematic as it could create a wild west for content creation and management
  • Confluence does not play well with Microsoft generated documents like word and excel
  • The lack of true page print functionality is a glaring gap in the product. Printing through your browser loses most of the beautiful formatting that is native to Confluence.
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Feature Scorecard Summary

Task Management (53)
7.8
Gantt Charts (12)
7.6
Scheduling (21)
7.0
Workflow Automation (37)
7.6
Mobile Access (48)
7.5
Search (63)
7.5
Visual planning tools (51)
7.7
Chat (15)
6.4
Notifications (63)
8.4
Discussions (59)
8.3
Surveys (15)
7.0
Internal knowledgebase (57)
8.9
Integrates with GoToMeeting (3)
6.0
Integrates with Gmail and Google Hangouts (7)
8.8
Integrates with Outlook (10)
9.3
Versioning (52)
9.0
Video files (35)
7.5
Audio files (32)
8.2
Document collaboration (60)
8.6
Access control (58)
8.6
Advanced security features (42)
8.5
Integrates with Google Drive (22)
7.3
Device sync (23)
8.0

About Confluence

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features
Has featureTask Management
Does not have featureGantt Charts
Does not have featureScheduling
Has featureWorkflow Automation
Has featureMobile Access
Has featureFile tracking
Has featureTagging
Has featureSearch
Has featureIntegrates with other Project Management Tools
Has featureVisual planning tools
Communication Features
Does not have featureChat
Has featureStatus updates and activity feed
Has featureNotifications
Has featureComments and feedback
Has featureDiscussions
Has featureUser directory and online status
Has featureSharing and privacy
Does not have featureSurveys
Has featureInternal knowledgebase
Does not have featureIntegrates with Skype
Does not have featureIntegrates with GoToMeeting
Does not have featureIntegrates with Gmail and Google Hangouts
Does not have featureIntegrates with Outlook
File Sharing & Management Features
Has featureVersioning
Has featureDocument files
Has featureImage files
Has featureVideo files
Has featureAudio files
Has featureDocument collaboration
Has featureShared folders
Has featureAccess control
Has featureAdvanced security features
Has featureIntegrates with Google Drive
Does not have featureIntegrates with SharePoint
Has featureDevice sync
Has featureWeb interface
Has featureFile change notifications
Has featureSimultaneous editing

Confluence Integrations

MS SharePoint, Microsoft Office 365, Gliffy, JIRA Software, Jira Service Desk, Google Drive, Box, Bitbucket, GitHub, Slack, Salesforce Einstein Analytics (formerly Wave Analytics)

Confluence Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Confluence Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Confluence Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No