Confluence

Confluence

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Atlassian Confluence

Overview

Recent Reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Access control (97)

8.8
88%

Notifications (102)

8.6
86%

Document collaboration (99)

8.5
85%

Search (102)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

Project Management

7.5
75%

Communication

8.0
80%

File Sharing & Management

8.3
83%

Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Video

Confluence in (roughly) 60 seconds

Confluence Integrations

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

How much does Confluence cost?

Confluence starts at $10.

What is Confluence's best feature?

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

Who uses Confluence?

The most common users of Confluence are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 121)
Companies can't remove reviews or game the system. Here's why
Nicholas Wade | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Simple text entry
  • Simple headings
  • Simple connection via links
  • Simple copy from other sites
  • Pretty good search for pages
  • Numbering sequenced lists with other content inserted - awfull
  • Page layouts / columns very poor
  • Styling restricted
  • Expensive apps to do simple operations
  • Word processing functionality next to zero
  • Inflexible design
  • Poorly implemented free apps
  • Free templates poorly executed
  • No search for out of date pages
Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • A single place for all your documentation[.]
  • Break down communication barriers[.]
  • Reduce time-wasting context switching[.]
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Search function.
  • Editing capabilities.
  • Nesting pages.
  • Have search results sorted by something like page views or accuracy to search terms.
  • Images within a page size automatically without its own scroll bar.
  • Same with tables, have it able to size automatically (responsive) without its own scroll bar.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Create, Edit and Organize pages
  • Create Organized Calendars
  • Confluence [is a]easy tool to create polls
  • For those who follow the SCRUM methodology, Confluence has everything you need
  • The user profile can be improved for a most modern looking
  • It has a good search engine by syntax but no by context
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Numerous templates are available for different documentation needs.
  • Linking documentation and issues is pretty seamless.
  • Keeps documentation well organized and in a single go to location.
  • Some of the components can be a little clunky to use and configure on pages.
  • I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Basic wiki features (connected content)
  • Enterprise security and access control.
  • Rich text editing.
  • Support for code snippets and markup.
  • A huge library of plug-ins
  • Support for markdown is sorely missed by the modern software engineer.
  • Better support for searching and discovery.
  • Better support for collaborative editing of pages.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Document Collaboration
  • Configurable Notifications for Spaces and Pages (when things get updated or comments added)
  • Central resource for all documentation within a company
  • Costs continue to climb for usage - Atlassian has recently announced dropping support of on-prem solutions and forcing people to adopt their cloud solution
  • Segregated support - you may have to bounce between Atlassian support personnel and various plugin developers depending on what aspect of Confluence you need assistance with
  • Limited mobile functionality compared to web-based
Ky Powell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Enables sharing and insights across different departments. Ability to see content in other departments.
  • Ability for all users to have public access to create their own content.
  • The features to embed different pages or documents makes it easier to remain in confluence and not have to toggle to different applications.
  • At times the tool is not always user friendly and intuitive
  • Building pages can often require a deeper understanding of more technical skillsets like HTML to build pages that display nicely
  • More documentation on building out pages would be helpful when it comes to building more advanced pages
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Single source for storing and accessing documents
  • Easily connects with other atlassian software like jira. So one can raise ticket in jira and provide data in confluence
  • Permission manage is good feature to hide or show files.
  • Feed feature is good to keep up to date
  • Search engine is not so great. Sometimes nothing appears in search.
  • Preview of sheets lags. Can be improved
  • Cam be difficult to understand and use at starting
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
  • The web app has a tendency to be quite slow
  • The export can only export as word or PDF. It would be great if it can also export as markdown.
  • I wish the navigation were a little easier
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • QUICK How-to Guides that can be generated and share instantly.
  • Automatic Email notifications of new updates in the Confluence area
  • Provides an easy at a glance view of the content similar to a book contents table
  • Formatting text can be a challenge to new users.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Functions great as a wiki
  • Excellent repository for SOPs and attaching frequently referenced technical documents etc.
  • Integration into JIRA if you use that for either project management or change control tracking
  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page.
  • Searching the documents and content is efficient and one can make it more simple by adding labels to the content or pages.
  • Access to a particular page or space can be managed and only certain people can be allowed to view or edit.
  • The process to create pages and upload content is not that intuitive. It takes sometime for an user to get used to it.
  • Search works well with labels but not able to search within the documents and content accurately.
  • There is no way to export the documents to cloud storage solutions.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
  • Access control via team and team members sharing.
  • Easy control over documentation structure - creating links, embedded documents, folders structure.
  • Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
  • There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
  • General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Straightforward display of page trees and click paths.
  • Fairly freeform content development that can be used for a variety of use cases.
  • Solid template support to help minimize overhead on repetitive or frequently used actions.
  • Good permission control with self service capabilities.
  • Excellent plugin marketplace with a near infinite set of solutions for any scenario.
  • Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
  • Search in Data Center is wildly inaccurate.
  • Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Version control of pages
  • Transparent and easy for users to use with minimal training to non-technical staff
  • Robust and reliable tool
  • Self-hosted so we don't have to share data with anyone
  • Performance can be improved
  • Excel integration available without third-party add-on
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The template feature for creation of a "page" is really good. Default templates are excellent.
  • The ability to share and for our remote team to collaborate on it is easy to learn and use.
  • The tie-in to Jira and Slack are very helpful for some side-conversations
  • It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
  • Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
  • If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
  • More technically minded people tend to dislike the user experience
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Keeps documents organized and filed for easy searchability by teams
  • Easy to use and quick adoption by team members
  • Breaks down silos and creates a more transparent environment
  • UI can always look to improve but I wouldn't necessarily say its a con just an area to continuously improve on
  • More intuitive tagging/filtering
Daniel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Helps us create dedicated work spaces giving our staff comfort and proper environment to work on assigned tasks and projects.
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability.
  • It's affordable and fits well in all organizations allowing them to grow their workflow easily.
  • Some of our less tech-savvy users had a steep learning curve in understanding how to use the platform reliably.
  • Customer support is available in English and this may pose a hindrance to users who communicate in other languages.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Keeps an edit history so you can track who made changes and what changed
  • The editor automatically saves your drafts so you won't lose any content if you accidentally close your browser
  • Creating and linking pages, creating indexes, etc. is easily done via templates.
  • It is not possible (ootb) to collaboratively work on a site (like gsuite offers)
  • The editor can get sticky after a while and not let you enter characters or it will jump around
  • Creating templates is rather complicated.