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Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Confluence Features
Project Management Features
Supported: Task Management
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Numerous templates are available for different documentation needs.
Linking documentation and issues is pretty seamless.
Keeps documentation well organized and in a single go to location.
Some of the components can be a little clunky to use and configure on pages.
I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
Configurable Notifications for Spaces and Pages (when things get updated or comments added)
Central resource for all documentation within a company
Costs continue to climb for usage - Atlassian has recently announced dropping support of on-prem solutions and forcing people to adopt their cloud solution
Segregated support - you may have to bounce between Atlassian support personnel and various plugin developers depending on what aspect of Confluence you need assistance with
Limited mobile functionality compared to web-based
Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
Access control via team and team members sharing.
Easy control over documentation structure - creating links, embedded documents, folders structure.
Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
Straightforward display of page trees and click paths.
Fairly freeform content development that can be used for a variety of use cases.
Solid template support to help minimize overhead on repetitive or frequently used actions.
Good permission control with self service capabilities.
Excellent plugin marketplace with a near infinite set of solutions for any scenario.
Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
Search in Data Center is wildly inaccurate.
Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
The template feature for creation of a "page" is really good. Default templates are excellent.
The ability to share and for our remote team to collaborate on it is easy to learn and use.
The tie-in to Jira and Slack are very helpful for some side-conversations
It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
More technically minded people tend to dislike the user experience