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JIRA Software Review
Updated March 28, 2020

JIRA Software Review

Richard Chen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

6.4-OD-16-006

Overall Satisfaction with Jira Software

We use it to enter all requests; vet their research thru discovery; assign resources, points, sprint, deadlines, watchers, labels, components, etc.; publicize progress to all parties; configure dashboards to enable managers to make decisions; and house all our historical works for future reference. It is in the cloud thus accessible from anywhere. Our centralized directory runs its single-sign on thus no need to make accounts. User data from that directory is shown in JIRA thus speeding up contacting. It solves lack of mutual visibility, accountability, standardizing tags/labels, mass assigning tasks, organizing a formerly email-based workflow, and forces discipline.
  • Labels enable all the benefits of tagging-based organizing
  • Webhook with Git means we can see all commits per task(s) cited in the commit message
  • Easy single-sign on integration removes need to create new accounts
  • Frontend is super fast which promotes users taking even complex tagging actions
  • No problems integrating with Confluence (Wiki-like) and BitBucket (Git-like) for productive quick starts.
  • Mass-editing and scripting to, say, mass-rename a set of labels to a new one or many
  • Command line interface would be nice, for power users
  • Version number is difficult to find leading to difficulty judging what version we run thus which features we are truly missing
  • Eorkflow edits aren't protected from errors/inconsistencies like mapping a label to null
  • Workflows can be loop-to-self, be massively inefficient, should be a workflow "linter"
  • All 2,400 users can see the progress of any employee anywhere in the firm in the clear without delay
  • Fast interface means ease of use which makes users want to file even the seemingly smallest idea so we have better feedback and nothing is lost
  • Significant integration (sso, Git webhook, etc.) means we've confidence JIRA will adapt to even future systems
  • Prospective employees often use it & thus no delay in their using the ticketing system with confidence
Trac is as basic as the subversion with which it's often associated in feature set, requires signifiant time and patience to set up much less customize/configure, and is being abandoned by most industry folks. Bugzilla is a classic solution which holds up, but has an interface which causes non-developer users to not want to use it. Interface counts for first impressions and confidence which are big, especially for non-tech departments of which most of ours are.

Do you think Jira Software delivers good value for the price?

Yes

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

Yes

Did implementation of Jira Software go as expected?

Yes

Would you buy Jira Software again?

Yes

We have a project with 30 users finding multiple issues daily due to the project's complexity in all senses: business-wise, politically, technically, developer resource constraints, time constraints, and limited intake managers. That said, we must be very efficient and judicious about how we file all the reported errors, new features, critical bugs, re-categorizing in between, etc. JIRA's great interface allows us to search and tag and make fast large-scale edits to this torrent of tasks to bring it into order. The public visibility and linking tasks also helps organizing such a large volume of tickets with so few people. Without JIRA, either people wouldn't be able to submit requests at all to a sane system or the interface would be so dissuading as to cause them to not speak up. JIRA is the tool to tame a beyond-human scale of requests.

Jira Software Support

Support is fair for a service of this size with consistently earnest responses over the whole nearly 10y of our use of Jira, an impressive streak of non-variance. Our requests are namely reporting frontend bugs and quirks which are often resolved over time, usually a feature is deployed within a year of our suggesting, likely not as a direct result thereof but shows investment in the product, and bugs are sooner, within weeks which is fair given the immense global user base. We're pleased with the essentially included-in-price support.