Item: Automox
Rating: 9
Author: Verified User

Overall Satisfaction with Automox

Use Cases and Deployment Scope

Automox is excellent for patch management and executing scripts against our workstations to patch critical vulnerabilities. The software works consistently well and there have been no issues with functionality. Reporting is very descriptive and assists in troubleshooting if a patch does not successfully apply. We have been using the solution to handle patching around 80 workstations automatically, and it has been fantastic.

Pros and Cons

Pros

Patch Management
Reporting
Vulnerability Patching (CVE)
Script / Worklet Powershell execution

Cons

Running policies more than once per day automatically (e.g. every X hours)
If agent is offline, there is no way to troubleshoot what is wrong.

Return on Investment

Saves time
Ensures cybersecurity compliance automatically
Enhances overall security footprint
Logging all activities and remediations

Patching

We saw a noticeable decrease in the amount of time taken to apply and maintain patches. It allowed for a single pane of glass, handling patch management from anywhere. Prior to utilizing Automox, patches were applied in the middle of the day while working, and this was obviously inconvenient. Now, all of our workstations are patched quickly and automatically as soon as the patch is released.

Usability

Automox has excellent reporting and error logging. The interface is intuitive and you can see how each of your endpoints are doing from a patch management standpoint, which patches are missing or impacted workstations, and finally, which workstations need attention.

Alternatives Considered

NinjaOne

NinjaOne does not patch 32 bit applications well, had a lot of errors while on trial, and the interface was noticeably lagging and slow. NinjaOne uses a third party for third party patching whereas Automox has it integrated within.

NinjaOne had a lot of bolt-on / add-ons that needed to be enabled by the backend team, and they were in the "beta" state. Because of this, I had to open several support cases with Ninja to address a variety of issues such as patches not applying, mis-identification of Microsoft Office versions, and inevitably, most are still unresolved/dismissed as non-issues. Ninja was definitely generous with their trial offering, with about a month to really try out the software, meanwhile Automox offered something like a 14 day trial.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

SentinelOne Singularity, Greenshot, Veeam Agent for Microsoft Windows

Likelihood to Recommend

Automox is suited well for patch management.
It also patches most popular third party applications

Automox is not a suitable software deployment solution, and it provides limited information about the workstation. It handles patch management very well, integrates with Rapid7 VM if you have that, and allows for CVE importing. However, the identified CVEs almost always have no solution through Automox and require scripting.

Comments

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Automox - Patch Management