Great software for small IT departments
March 26, 2025
Great software for small IT departments
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Automox
We use Automox as a patching tool and to maintain control of certain update and whether or not to apply now or wait in case there are issues with said patches. Regardless whether its from Microsoft or other entities.
We also use it for the remote assistance feature.
We also use it for the remote assistance feature.
Pros
- Patching
- Remote Assistance
- Ease of use when configuring
Cons
- Browser Compatibility issues
- delays in remote assistance connection
- Increased productivity due to automated processes
- Substantial ROI due to lower operating costs
The biggest change was the remote assistance functionality as we previously used TeamViewer and we disliked the process. The second was getting the end users to click the ok to apply patches and get them to quit reporting them as hacked or What do it do with this tickets.
We just really liked the ease of use and setup for Automox over other products in general. Support is amazing as well.
Do you think Automox delivers good value for the price?
Yes
Are you happy with Automox's feature set?
Yes
Did Automox live up to sales and marketing promises?
Yes
Did implementation of Automox go as expected?
Yes
Would you buy Automox again?
Yes
Comments
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