Item: Automox
Rating: 10
Author: Verified User

Overall Satisfaction with Automox

Use Cases and Deployment Scope

I use it as a patch management tool for scheduled rollouts and testing. As well as a deployment location for custom loads and configurations.

Pros and Cons

Pros

Patch Management
Software Installation
Jump Client
Health Monitoring

Cons

Reporting of why some things failed can be hard to follow

Return on Investment

Time savings for patch management
Consolidation of resources
Real time reporting of critical patches
Quick integration with other tools for remediation and scans

Consistency of scanning and the location of several third-party software that had not been previously identified. This allowed for a quick remediation of missing patches as well as scans and removal of unwanted software. Coupled with a more directed patch schedule that could be easily maintained and automated through the environment.

Usability

I have no complaints on usefulness. The software has performed exactly as it was expected to and works well. I am able to add and remove users and there is little to no learning time associated with that process. And the included training academy fills in any gaps that are assessed.

Alternatives Considered

Ivanti Endpoint Manager, Microsoft System Center and Microsoft System Center Operations Manager (SCOM)

Automox was a much simpler to use and more robust patching solution. It handles both Microsoft and third party patches without issue and allows for simple but powerful scripted deployments and planning.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Rapid7 InsightVM, Morphisec, Microsoft Enterprise Mobility + Security

Likelihood to Recommend

The product has worked well throughout the time I have used it and delivered in exactly the way I expected it to. As a management tool, it is a very effective and powerful option that allows me to cross several areas and boundaries from a single pane of glass perspective.

Using Automox

Users and Roles

2000 - We are a government organization dealing with direct interactions from the public for permits, licensing, and other aspects. Our use cases for automox are varied throughout a statewide infrastructure.

Support Headcount Required

2 - It is a low impact system that can be configured with almost no background knowledge. There are several more in depth features that can be setup once users have more experience with the product. The hosted trainings as well as the customer support staff are both very helpful in getting this accomplished.

Business Processes Supported

Server Patching
Software Deployments
Endpoint Patching

Innovative Uses

Custom registry deployments
Emergency patching for overdue devices
Machine Onboarding software deployments.

Future Planned Uses

Patch compliance.

Likelihood to Renew

This is a software that just works. Once configured its a set and forget kind of tool that keeps things up to date and alerts me if something is wrong. I was able to work through an expansion project to deploy an additional 500 devices in almost no time and create a robust self-patching environment.

Evaluating Automox and Competitors

Products Replaced

Yes - Ivanti Security Controls.
Platform was not consistent and was hard to use. With increasing price points they were no match for the level of support and effectiveness.

Key Differentiators

Cloud Solutions
Scalability
Ease of Use

a cloud based solution that removed the need for proprietary black boxes and supported multiple user authentications so that the load could be easily shared between primary and backup users without shared credentials.

Evaluation Lessons Learned

I wouldnt. I am very happy with how the eval came out and I have not seen another product that can fill these shoes.

Automox Implementation

Implementation Rating

The team was very helpful and responsive to any request or questions that I had. When I needed something I could count on a response within a few hours at most.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - Simple changes were tracked and the teams notified.

Implementation Issues

Fairly seamless transition.

Automox Support

Support Rating

The support has always been open to suggestions on the product and prompt with their responses.

Automox Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I do not have premium support currently. When I started using automox that wasnt part of their offerings. Though for larger deployments I may consider it.

Bug Resolution

Yes - Ot was resolved well and a new feature was added to make it into a useable piece.

Exceptional Examples of Automox Support

I had a rush order for a large license increase. The support team worked with me to get this done. I found out after the fact that my primary contact who had supported this push and made it happen in record time was actually out of the country on vacation. In a time when I needed the help they responded better than I could have hoped for.

Using Automox

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None