Autotask is Autotastic!https://www.trustradius.com/it-service-management-itsmAutotaskUnspecified7.9721012015-09-15T16:50:03.675Z
September 15, 2015
Autotask is Autotastic!
Score 8 out of 101
- Service Desk
- Project Management
- Live Mobile Client
Overall Satisfaction with Autotask
We started using Autotask for help desk ticket and billing purposes. We are a small managed services company in the Pittsburgh, PA area and needed a solution for our business. Autotask was great for automating our interaction with customers and helping us stay organized with all facets of our communication with them. Autotask may not be as aesthetically pleasing as some of the competition but it comes with some robust features.
- Much faster lead conversion time
- Increased project visibility
- Client satisfaction - Mainly due to the Client Portal
- Improved task management for employees
- Kaseya IT Center and ConnectWise Help Desk Software
Autotask stacks up fairly well against software like Kaseya, ConnectWise, and Tigerpaw. They all have their own strengths and weaknesses, however I feel that ConnectWise and Autotask have improved the most as of the last 10 years. The reason we chose Autotask is because it provided a much more robust feature set than ConnectWise for our specific business model. AutoTask was also more affortable and willing to work with us on cost much more.
Autotask is extremely well suited for a managed services model business. That being said, this software is also well suited for an internal IT department (larger than 15 or more) and other niche business that may benefit. The strongest assets of this software benefit - Project Management, IT Support, IT Billing, Reporting, and Support Organization.