Great MSP business tool to keep you on track!
March 11, 2019

Great MSP business tool to keep you on track!

Steven Norris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autotask

We use Autotask across the whole organization. It is our main system that ties everything together. CRM, accounting, time tracking, ticketing, and procurement; it helps us stay on track with all areas of the business.
  • It is a very good ticketing system that tracks tickets and employee time entries on tickets with ease.
  • It handles quoting products and services very well.
  • Ticket contracts for invoicing works well.
  • The knowledge base could be better and have more functionality.
  • Customization is very limited. It would be better if you had a little more control over certain items.
  • It needs better sales order automation.
  • Service delivery is measurable and we know when SLAs aren’t being met.
  • Better time tracking allows for a better understanding of contract profitability.
Great professional services automation toolkit.

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