Overall Satisfaction with Autotask
We use Autotask across the whole organization. It is our main system that ties everything together. CRM, accounting, time tracking, ticketing, and procurement; it helps us stay on track with all areas of the business.
- It is a very good ticketing system that tracks tickets and employee time entries on tickets with ease.
- It handles quoting products and services very well.
- Ticket contracts for invoicing works well.
- The knowledge base could be better and have more functionality.
- Customization is very limited. It would be better if you had a little more control over certain items.
- It needs better sales order automation.
- Service delivery is measurable and we know when SLAs aren’t being met.
- Better time tracking allows for a better understanding of contract profitability.